Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Trusted Contributor
KitTkat
Posts: 1,526
Registered: ‎11-07-2017

Need a mod's assistance please.

‎11-08-2019 07:32 PM

I ordered two G.I.L.I TSV throws, one in camo, one in blush marble, this one on waitlist. They were ordered online in separate orders. Even though I saw the page where it says thank you for your order, we will send an email confirmation, I never received the email for the camo order, but immediately did for the blush marble. Looking at order status, it doesn't list the camo. Did I get it ordered or not? Thank you for your time and any help you can offer.

Report Inappropriate Content
Message 1 of 3 (313 Views)
Reply
0 Hearts
Trusted Contributor
KitTkat
Posts: 1,526
Registered: ‎11-07-2017

Re: Need a mod's assistance please.

‎11-08-2019 07:35 PM

Now both throws are showing up in my cart, but I didn't click on add to cart, I used speed buy. Now I'm very confused. I don't want to order the camo twice so id sure like to know what to do.

Report Inappropriate Content
Message 2 of 3 (305 Views)
Reply
0 Hearts
Trusted Contributor
KitTkat
Posts: 1,526
Registered: ‎11-07-2017

Re: Need a mod's assistance please.

‎11-08-2019 08:52 PM

Got it figured out over the phone with CS, but I have to say the whole process was very confusing. 

Report Inappropriate Content
Message 3 of 3 (215 Views)
Reply
0 Hearts