Need Help with a Return Moderator

PatriciaG · ‎03-21-2017

I returned a beautiful diamond ring last week because it was missing one of the little diamonds on the edge. I have a receipt from the USPS. I sent back for an exchange and I'm afraid that QVC will sell out of my size. I know returns are taking forever and don't want to wait a month to get my exchange. Can someone help with this?

Love my grandkids · ‎11-24-2013

@PatriciaG If no response here in a timely manner you can send an email to QVCSocialTeam@qvc.com.

Susan-QVC · ‎06-14-2015

@PatriciaG wrote:

I returned a beautiful diamond ring last week because it was missing one of the little diamonds on the edge. I have a receipt from the USPS. I sent back for an exchange and I'm afraid that QVC will sell out of my size. I know returns are taking forever and don't want to wait a month to get my exchange. Can someone help with this?

@PatriciaG I am sorry to see one of the stones was missing from this lovely ring. Unfortunately we are unable to send out a replacement before the return has been received.

My apologies,

Susan

PatriciaG · ‎03-21-2017

How will I know when it is received? Your return tracking system doesn't show it even being on its way back. I have a receipt from the post office that it was turned in on 05/28/2020 at 1:30pm PT.

PatriciaG · ‎03-21-2017

@Susan-QVC - How do I track this?

Tracking Number: 4205690192023901007604500049064838

Your item was picked up the shipping agent at 2:57 am on May 30, 2020 in TORRANCE, CA 90503.

Status: Delivered to Agent

May 30, 2020 at 2:57 am

Picked Up by Shipping Agent

TORRANCE, CA 90503

Beth-QVC · ‎06-14-2015

@PatriciaG

What is the name of the item?

Beth QVC

PatriciaG · ‎03-21-2017

@Beth-QVC

number: J366689

Affinity 14K Gold Diamond Band Ring, 1.00cttw

Yellow / Size 9

Beth-QVC · ‎06-14-2015

@PatriciaG

There has been an updated scan today on its return journey. I will monitor its progress and then process a refund within 24 hours to 48 hours. There is no cause for concern now as we can confirm its return.

Beth QVC