Customer Care

[mjabby]

I just ordered A377567 Peace Love World Denim Jacket and after reading the reviews I need to cancel and order a different size. I looked at my order status online and the order is not showing, so I cannot cancel the order. Could someone please help me cancel my last order before it is too late.

[Susan-QVC]

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@mjabby wrote:

I just ordered A377567 Peace Love World Denim Jacket and after reading the reviews I need to cancel and order a different size. I looked at my order status online and the order is not showing, so I cannot cancel the order. Could someone please help me cancel my last order before it is too late.

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@mjabby   Good Morning, was the item Peace Love World Embroidered Zip Front Jacket?  That item is showing canceled, it's under item A307418.  Let me know if this is the correct jacket, if not I can do a bit more digging. 

Susan

[mjabby]

@Susan-QVC  no I don't think that is the item number that I ordered. I just placed the order about 30 minutes ago and the item number was A377567.

[Susan-QVC]

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@mjabby wrote:

@Susan-QVC  no I don't think that is the item number that I ordered. I just placed the order about 30 minutes ago and the item number was A377567.

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@mjabby ok thanks, it may be delayed in showing, I'll keep an eye out and cancel if I can.  Susan

[Susan-QVC]

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@Susan-QVC wrote:

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@mjabby wrote:

@Susan-QVC  no I don't think that is the item number that I ordered. I just placed the order about 30 minutes ago and the item number was A377567.

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@mjabby ok thanks, it may be delayed in showing, I'll keep an eye out and cancel if I can.  Susan

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@mjabby   I am still not seeing an order, occasionally they will be delayed but it would've shown up by now, did you get an email confirmation that will provide an order number? If not it's possible the order did not go thru. 

Susan

[Susan-QVC]

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@Susan-QVC wrote:

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@Susan-QVC wrote:

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@mjabby wrote:

@Susan-QVC  no I don't think that is the item number that I ordered. I just placed the order about 30 minutes ago and the item number was A377567.

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@mjabby ok thanks, it may be delayed in showing, I'll keep an eye out and cancel if I can.  Susan

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@mjabby   I am still not seeing an order, occasionally they will be delayed but it would've shown up by now, did you get an email confirmation that will provide an order number? If not it's possible the order did not go thru. 

Susan

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@mjabby   I checked this morning the order is now visible and shows canceled. That was some delay.   Susan

[mjabby]

@Susan-QVC  yes that was quite the delay, but the order finally showed up yesterday afternoon and I was able to cancel it. Thank you for your quick response and checking back on my order again!