Need Cust. Care Help

Maestra1 · ‎03-28-2019

I checked order status and found I'm being charged ez pay for a item I believe I returned. I'm unable to see return/track your package due to ongoing error message.

Order # Lancer Eye Contour eye cream. I found the A/D still open so I cancelled that this morning.

Could use your help here. tia.

KingstonsMom · ‎03-09-2010

@Maestra1

We're not allowed to post order #'s here on the forum, as it's considered identifying information.

It would be best to email the Moderators with your info and concern to QVCSocialTeam@QVC.com and delete the order # from this post.

Just a helpful suggestion!

You never know how strong you are until being strong is the only choice you have.

SunnysMom · ‎03-12-2010

I returned in one box as that is how it came. . .four Josie sets. . .one for grands and me. I received credit for one item. The receipt showed QTY 4. I emailed Social Team and was helped immediately. My concern is that . . How often did this happen and I not catch it? I am getting off EZ pay. . too easy to be had, if you will. Check your stuff . . . I certainly am more closely now.

Final thought. . Yea for the Social team. . . Otherwise I would be gone.

Kim-QVC · ‎06-14-2015

@Maestra1 wrote:

I checked order status and found I'm being charged ez pay for a item I believe I returned. I'm unable to see return/track your package due to ongoing error message.

Order # Lancer Eye Contour eye cream. I found the A/D still open so I cancelled that this morning.

Could use your help here. tia.

Hi @Maestra1 thank you for posting and shopping with us. I am sorry for the delay in processing the return. I issued the refund today.and check that the plan has been cancelled. Kim