Customer Care

[Jtdmum]

Hi CC--

I recently sent my NYDJ in for exchange- indicated I would like them in a diff size and color (cooper 12)-

They show returned, not exchanged for the last day or two. 

Can somebody check into please? 

[Brigitta]

I also sent my NYDJ jeans back for an a different size. They showed up as a return.

Well, the Q just lost a sale. If I try to order them now, I will have to pay the higher price.

No thanks.

[Kim-QVC]

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@Jtdmum wrote:

Hi CC--

I recently sent my NYDJ in for exchange- indicated I would like them in a diff size and color (cooper 12)-

They show returned, not exchanged for the last day or two. 

Can somebody check into please? 

---

Good morning @Jtdmum thank you for shopping and posting with us. I'm sorry that this return did not process as you had asked. I have sent you an email regarding why that happened. ~Kim

[Kim-QVC]

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@Brigitta wrote:

I also sent my NYDJ jeans back for an a different size. They showed up as a return.

Well, the Q just lost a sale. If I try to order them now, I will have to pay the higher price.

No thanks.

---

Hi @Brigitta I have sent an email to you regarding the return, I apologize that we did process this reurn as you requested. ~Kim

[Rose429]

@Jtdmum @I also sent for an exchange of size and mine do not show return or exchange. Frustrating!!!

[Brigitta]

I never received this email.

[Beth-QVC]

@Brigitta 

I have sent you another email just now. I would be happy to exchange them at the original price minus shipping & handling.

Beth QVC

[Beth-QVC]

@Rose429 

I am sorry for the lack of communication regarding your exchange. Please send me an email to QVCSocialTeam@qvc.com with the information and I would be happy to exchange this for you if it is not too late.

Beth QVC

[Rose429]

Hi Beth, thank you for the offer. They missed my exchange request. I took a refund and just reordered my new pair in the right size.