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Super Contributor
Posts: 282
Registered: ‎05-25-2019

My return has not been credited.

 

QVC Social Team please FIX this ASAP. Item was returned and not yet credited. I appreciate you taking care of this. Thanks.

 

Item number:H292717

Safavieh Montclair 3-Seat Bench

Teak/Beige

Valued Contributor
Posts: 882
Registered: ‎05-20-2023

Re: My return has not been credited.

[ Edited ]

@tarytoo 

 

The best way to contact the Social Team is to email them at QVCSocialTeam@QVC.com., giving them this same information.

 

That way your post here isn't buried and may take them awhile to spot it!

 

HTH!

Respected Contributor
Posts: 2,063
Registered: ‎04-19-2016

Re: My return has not been credited.

Mine have taken a long time lately.  I am waiting on an exchange and one I did get a credit back and shipped me wrong stuff and I returned.

 

But returned in middle of May and just getting back so about 30 days.

Honored Contributor
Posts: 14,751
Registered: ‎02-27-2012

Re: My return has not been credited.

@tarytoo 

 

I assume you did NOT use the EZ return system?

 

Credits or exchanges are handled in less than a week for me.

 

All the info is on this site.

 

Agree w/ previous post...you need to email the social team with all your info.

Respected Contributor
Posts: 2,820
Registered: ‎05-21-2010

Re: My return has not been credited.

I used EZ returns for an item that I returned on 5/25. I just received the refund to my credit card today. It takes awhile.

Esteemed Contributor
Posts: 5,190
Registered: ‎06-09-2010

Re: My return has not been credited.

It has been my experience that using ez returns didn't work for me. I did an online chat with customer service. I got my credit. 

Respected Contributor
Posts: 4,711
Registered: ‎05-24-2010

Re: My return has not been credited.

Email the QVC social team. They will take care of everything. I just had a few issues, and they responded immediately. Each time.  

Respected Contributor
Posts: 4,886
Registered: ‎09-08-2010

Re: My return has not been credited.

To me, exchanges don't work. I returned a navy blue Irish Aran knit sweater 6 weeks ago, wanted a different color.....nothing, crickets. They really shouldn't advertise free exchanges. 

Valued Contributor
Posts: 592
Registered: ‎03-10-2010

Re: My return has not been credited.

[ Edited ]

Call 1-800-367-9444 and press 0 for customer representative.    If they can see either the UPS or USPS tracking they will issue credit then and when item is processed at a return warehouse they will see it was already processed by customer service.

Trusted Contributor
Posts: 1,352
Registered: ‎07-12-2011

Re: My return has not been credited.

I was told returns are taking longer than normal. The other day I contacted CS and they credited my account during that phone call. It had been 1 month since I returned it.