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Frequent Contributor
Posts: 84
Registered: ‎10-30-2016

My first exchange and taking For. EVER....what gives?

Had I known it would take this long for an exchange I obviously would not have gone this route. Only 10 days, but still. Still showing at the post office. This is really insane. Never again. I know, just complaining Smiley Happy 

Trusted Contributor
Posts: 1,363
Registered: ‎08-05-2011

Re: My first exchange and taking For. EVER....what gives?

@suburbanone : It is frustrating. If you have an exchange at HSN you call to tell them what you need and they ship the replacement right out. I believe they wait 2 weeks for you to return the original and if they don't receive it, they charge you for both.

A nice civilized way to do business

Honored Contributor
Posts: 58,911
Registered: ‎03-10-2010

Re: My first exchange and taking For. EVER....what gives?

A word to the wise...if you really, really want something, just re-purchase it.   QVC's exchange program is slow and unreliable.  There's an excellent chance you'll never get your exchange.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 19,562
Registered: ‎03-09-2010

Re: My first exchange and taking For. EVER....what gives?

I have to agree, the first few times I tried it, it took so long that the size/color I was exchanging for was sold out.

 

It sounds like a nice advertising 'tool', but that's all it is, IMO.

 

 

You never know how strong you are until being strong is the only choice you have.
Valued Contributor
Posts: 900
Registered: ‎03-09-2010

Re: My first exchange and taking For. EVER....what gives?

Usually have to assume about 3 weeks before you see your exchanged item back to you.  Sad but true.

Respected Contributor
Posts: 4,206
Registered: ‎08-08-2011

Re: My first exchange and taking For. EVER....what gives?

I agree. It is usually 3 weeks before I see my exchange back to me through the Q.  I have to say I had to do an exchange at Eddie Bauer last year and it took at least 3 weeks too.  But on the other hand Zappos sent me an exchange right away before they received the original purchase back.  So I guess it varies by company. 

Trusted Contributor
Posts: 1,991
Registered: ‎03-09-2010

Re: My first exchange and taking For. EVER....what gives?

The exchange system is slow and unreliable.  You often don't get the item you want, just a refund.

Frequent Contributor
Posts: 84
Registered: ‎10-30-2016

Re: My first exchange and taking For. EVER....what gives?

e with this and normally I would but it was TSV and had free shipping. I feelthey get enough of my shipping dollars so was trying to elimate that somewhat. But lesson learned for sure. I am used to Amazon and Zappos. Zappos being the best, I mean they should be a model for all online retailers. 

Contributor
Posts: 38
Registered: ‎10-05-2013

Re: My first exchange and taking For. EVER....what gives?

I ordered a Diamonique ring on March 4 and sent it back for an exchange a week or so later. Here we are, April 22, and I still have not received my ring-I ordered it for my 40th anniversary in late March. The only thing showing up in my account is the initial purchase; although, I did get an e-mail when it left my local post office. That is the last communication I have. I think I am going to call "customer service" and just cancel the order. I paid the initial price of the ring, which was $39-something, plus the $6.95 to return it, but have not heard squat. I haven't even been issued a refund, which would be okay. That way, I could repurchase it (most likely will not repurchase). Ugh!

Respected Contributor
Posts: 2,271
Registered: ‎03-10-2010

Re: My first exchange and taking For. EVER....what gives?

@cathysyd. I hope your replacement comes soon as I see the Social Team has assisted you. Good News.

 

Yes, expect three weeks for an exchange. I don't often have to do so but was sent an incorrect size 5X  from Q and ordered a large in a D&C sweatshirt. Low and behold three weeks later the SAME 5X mistake was  yet again shipped!  This time I called CS and told them I wanted a full refund. That was two weeks ago and nothing has posted yet?