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Esteemed Contributor
Posts: 5,596
Registered: ‎03-28-2015

My deer arrived broken....how do I get them replaced?

[ Edited ]

I ordered Valerie's H221080 set of deer in silver and they came yesterday. The box had 2 big rips in it and I was worried.

 

When I opened the box, I saw the leg was broken off the standing deer.

 

Hubby and I really like them and I want to get them replaced.

 

Can the mods here help me?

Regular Contributor
Posts: 169
Registered: ‎08-17-2014

Re: My deer arrived broken....how do I get them replaced?

Return them for a replacement. You will not be charged for shipping. Use the return label.

Esteemed Contributor
Posts: 5,596
Registered: ‎03-28-2015

Re: My deer arrived broken....how do I get them replaced?


@KrissyE wrote:

Return them for a replacement. You will not be charged for shipping. Use the return label.


Thanks, but I didn't get a return label....I don't think they are including them anymore...at least not in my last few purchases...

QVC Customer Care
Posts: 106
Registered: ‎07-21-2018

Re: My deer arrived broken....how do I get them replaced?

@Nataliesgramma I'm sorry that the deer arrived broken. You can print a new return label on qvc.com and you will not be charged any return fees

Regular Contributor
Posts: 223
Registered: ‎12-18-2011

Re: My deer arrived broken....how do I get them replaced?

Call customer service.

Respected Contributor
Posts: 3,324
Registered: ‎01-03-2012

Re: My deer arrived broken....how do I get them replaced?


@Nataliesgramma wrote:

@KrissyE wrote:

Return them for a replacement. You will not be charged for shipping. Use the return label.


Thanks, but I didn't get a return label....I don't think they are including them anymore...at least not in my last few purchases...


Customer service will send you a return label via your computer or mail. 

Honored Contributor
Posts: 11,015
Registered: ‎03-09-2010

Re: My deer arrived broken....how do I get them replaced?

@Nataliesgramma 

 

I recently read a thread here complaining that our invoice and return label is now underneath the mailing label to us.

 

Poster's stated that you have to peel off the mailing label with our address on it and the invoice with return label is underneath, you peel it off to use for a return.

 

I'm not sure if this is correct, I haven't received a QVC package lately, but many said it was.

 

Don't know how QVC expected us to know about this change though.

You never know how strong you are until being strong is the only choice you have.
Trusted Contributor
Posts: 1,162
Registered: ‎03-14-2010

Re: My deer arrived broken....how do I get them replaced?

My last few packages had the invoice with the

return label on the outside of the box under the mailing label. 

Esteemed Contributor
Posts: 5,596
Registered: ‎03-28-2015

Re: My deer arrived broken....how do I get them replaced?


@Lori Kaye wrote:

My last few packages had the invoice with the

return label on the outside of the box under the mailing label. 


And there it was!....LOL

 

I did call customer service anyway....just to make sure I don't get charged postage and I ordered another one since Valerie's stuff sells out and I didn't want to wait for them to exchange it...

 

Jen from Customer Service was most helpful and my call was answered right away.

Trusted Contributor
Posts: 1,429
Registered: ‎10-03-2014

Re: My deer arrived broken....how do I get them replaced?

[ Edited ]

Look on the box for the label used to send the box to you.  If it's in a clear plastic sleeve, remove that sleeve to find your return label and return receipt.  

 

If not, you can print a return label and receipt from your account.