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Regular Contributor
MoodeeFan
Posts: 153
Registered: ‎10-13-2016

Mods, please help with order still processing...

‎11-15-2018 04:23 PM

Dear Mods,

 

I ordered item# A344109 TOVA Signature Eau de Parfum 3.4-fl. oz on Nov. 10 with an EDD of Nov. 16, but today, 11/15,  it is still processing.  What could be the problem?

 

Thank you for any assistance you are able to give!Smiley Happy

 

 

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Honored Contributor
Kachina624
Posts: 69,806
Registered: ‎03-10-2010

Re: Mods, please help with order still processing...

‎11-15-2018 10:51 PM

QVC is a slow shipper, that's the problem.  Not at all unusual.

New Mexico☀️Land Of Enchantment
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Regular Contributor
MoodeeFan
Posts: 153
Registered: ‎10-13-2016

Re: Mods, please help with order still processing...

‎11-16-2018 06:52 PM

Just an update:  I got a phone call -that was a recorded message- today from the Q saying there has been a delay in my order, and that I should receive it by Friday,11/23.

Has anyone else received a recorded message like that?  It is a first for me...Smiley Surprised

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: Mods, please help with order still processing...

‎11-16-2018 07:08 PM

Hi @MoodeeFan

 

I am sorry for the delay with your order. Unfortunately we are experiencing a 3-5 day delay at some of our fulfillment centers. We reached out to you via phone to keep you informed. 

 

Please let us know if you need any further assistance.

 

Barb 

Customer Care

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