Mods- please help! UPS shows they delivered.....

Retired now · ‎07-22-2020

On June 26 I ordered A376859 (Calista Pro curling brush) and the estimated delivery date was July 9 according to my order history. Being retired and living alone, I've been spending every day at home and have received packages often during this stay-at-home order time. This order # still hasn't arrived, so I finally checked my order history and checked the UPS tracking. (I thought it was coming USPS). Anyway, it shows that UPS delivered it on June 30. (I've had a package arrive a day or two eary, but not 10 days early.)

According to my calendar, I was for sure home as I was waiting for a call from my dr.

If it was an inexpensive item, I'd not be so worried, but this order is for $95.

My daughter is married to a UPS driver and she suggested I check with QVC about having a UPS claims started. Can someone please advise me on what I should be doing to try to get to the bottom of this? Thanks to whoever has a suggestion.

Beth-QVC · ‎06-14-2015

@Retired now

Would you prefer a no cost replacement or a refund at this time?

Beth QVC

Retired now · ‎07-22-2020

It's hard to find a 1/2" hot brush curler, but I think because of this problem, I'd prefer to get a refund. I had used the 5 easy payment option.

Thank you for your reply....... now what has to be done?

Mary

Susan-QVC · ‎06-14-2015

@Retired now wrote:

It's hard to find a 1/2" hot brush curler, but I think because of this problem, I'd prefer to get a refund. I had used the 5 easy payment option.

Thank you for your reply....... now what has to be done?

Mary

@Retired now Thanks for getting back to us, we will refund you now for the order.

My apologies you never received this item,

Susan