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04-13-2020 05:01 PM
Mods, I placed an order on 4-7 for some moisturizer. I paid $12.00 express delivery with a delivery date of 4-9. I haven't received it. I tried to do the chat but no one ever answers. Thank You!
04-13-2020 05:57 PM
@Ladybug57 wrote:
Mods, I placed an order on 4-7 for some moisturizer. I paid $12.00 express delivery with a delivery date of 4-9. I haven't received it. I tried to do the chat but no one ever answers. Thank You!
I have sent you an e-mail in regards to your order.
Have a great week
Stay safe.
04-13-2020 06:00 PM
I still haven't received it. It's been sitting somewhere since 4-8. Will I get a refund for the product?
04-13-2020 06:05 PM
@Ladybug57 wrote:
I still haven't received it. It's been sitting somewhere since 4-8. Will I get a refund for the product?
I sent the e-mail to the e-mail address listed on your account. Yes, I have taken care of the shipping and handling.
04-13-2020 06:14 PM
@Paulette-QVC , thank you for refunding the shipping but I need a refund for the whole order. I never received it so I don't want to pay for it.
04-13-2020 06:32 PM
@Ladybug57 wrote:
@Paulette-QVC , thank you for refunding the shipping but I need a refund for the whole order. I never received it so I don't want to pay for it.
Ok. Not a problem. I have deleted the shipping refund and issued a refund for the ordere. The item is still in route to your shipping address. Please return the item when or if received per the return instructions on the invoice.
04-13-2020 06:48 PM
@Paulette-QVC thank you so much! If it comes I will return it.
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