Mods help needed with a return not refunded in full !!

Kitty Galore · ‎03-16-2010

I sent back a Susan graver pant and asked for a different size , saw that today it was returned , but not the full return amount plus the item is sold out so no replacement !! I should get my full return amount as there are Free exchanges! I did have the correct size on a check just in case ,so I did go ahead and place that Oder just a few minutes ago and I see that the total amount now is a $20.00 difference not happy about at all about that. Can this adjusted for me ?

also in another matter I posted about a few days ago about an item that was put in backorder. This item IS avaliable and my backorder status has not changed. Can that be looked into as well? I cannot get anyone in CS on the phone and gave up trying .. Thanks

Kitty Galore · ‎03-16-2010

I tried one last time to get through to CS and got lucky . Had everything taken care of . They only thing is refunding the price difference , I was told that once the item ships it can be adjusted but would have to call CS to do so. I will attempt to call and have that taken care of , if I am unable to get through can I post here for one of the moderators to do that for me ? Thanks 😀

Kim-QVC · ‎06-14-2015

@Kitty Galore wrote:

I sent back a Susan graver pant and asked for a different size , saw that today it was returned , but not the full return amount plus the item is sold out so no replacement !! I should get my full return amount as there are Free exchanges! I did have the correct size on a check just in case ,so I did go ahead and place that Oder just a few minutes ago and I see that the total amount now is a $20.00 difference not happy about at all about that. Can this adjusted for me ?

also in another matter I posted about a few days ago about an item that was put in backorder. This item IS avaliable and my backorder status has not changed. Can that be looked into as well? I cannot get anyone in CS on the phone and gave up trying .. Thanks

Hi @Kitty Galore thank you for posting with us today in Community Customer Care forum. I apologize that the return caused concern. I did check on these orders and have sent you an email regarding the refund and the new order. -Kim

Kitty Galore · ‎03-16-2010

thanks @Kim-QVC I did see that my backordered item is now in process , but concerned as there are 2 separate emails showing one is on EP they other is Not , plus I only want 1 not 2 ! I certainly hope this doesn't mean that the CS rep placed 2 orders ? Can you please check that for me ? Thanks

Kitty Galore · ‎03-16-2010

alright I just checked my order status on the backorederd item that was just changed to process , and now once again the status is in Backorder !!! This is ridiculous! If the item is not actually available then it should show Sold Out ! Now I have a pending charge again! That isn't right ! Tired of all this just going to cancel the item ,isn't worth the aggravation. I do not blame the moderators here your always helpful . This just isn't a good time to place orders it seems , too many glitches .