Customer Care

[Mindy D]

Hello, Moderators. Could you please notify IT there could be a problem. I never received a response to a previous request about an IT issue. The issue continues to occur.

When I receive an email from QVC letting me know that a question 

I asked has been answered, I'm supposed to be able to "VIEW YOUR ANSWER" according to the email. When I press the VIEW YOUR ANSWER, I am not able to view anything except a new screen that comes up which says "Oops, we couldn't find that page." The message even says to contact you. So I am doing so for a second time. I am not the only customer experiencing this. My last post about it resulted in others saying it happens to them too. 

If this helps the IT Department, currently I'm on an iPad Pro with OS 14.8. I am not using your app. My email is ATT Yahoo Mail. 

I've included pictures of what the screens look like so that IT will know what I am talking about. Thank you.

[On It]

@Mindy D I am in awe of your tech skills.

[Barbara-QVC · Accepted solution]

Hi @Mindy D 

Thank you for the great details. IT is aware of several broken links and it is being worked on. I will forward your information to them.

Barb

Customer Care

[RespectLife]

Huh, weird!  I just got one of those emails this morning and it worked perfectly.  Took me right there.

I wonder if it is a browser issue.

I can't use Explorer anymore w/ QVC at all.  There are other sites it no longer works with too...(Quest Diagnostics, Walmart & more)

I switched to Firefox and everything now works fine.