Customer Care

[Pearlee]

http://www.qvc.com/LOGO-by-Lori-Goldstein-Ponte-Knit-Pants-with-Suede-Panels.product.A283019.html?sc...

I'm thinking this is probably faux suede not suede, so if it is, Q needs to fix this title and the description part also, so as not to mislead anyone (consumer fraud!)  A283019

[Krimpette]

Everything in the description also says suede.

[Pearlee]

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@Krimpette wrote:

Everything in the description also says suede.

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@Krimpette  I know - that's why I told them they have to fix the description too if it's wrong. 

[Kachina624]

They've been doing this a lot lately.  It's not a mistake that they intend to correct; they do it deliberately.  I have Denim & Co. AND Linea items that are faux suede that were described as being suede.  I knew they were faux when I ordered them but imagine the surprise when some unsuspecting customers received them.

[Pearlee]

If it's faux suede QVC absolutely needs to indicate that and not tell customers it is suede.  Both the title and the description should indicate "faux."

[Kim-QVC]

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@Pearlee wrote:

http://www.qvc.com/LOGO-by-Lori-Goldstein-Ponte-Knit-Pants-with-Suede-Panels.product.A283019.html?sc...

I'm thinking this is probably faux suede not suede, so if it is, Q needs to fix this title and the description part also, so as not to mislead anyone (consumer fraud!)  A283019

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Hi @Pearlee Thank you for bringing this to our attention. I have opened a service request to have this corrected.

~Kim

[Pearlee]

@Kim-QVC  Thank you for your quick attention to this.  It will probably be presented in tomorrow's LOGO show.