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Occasional Contributor
Posts: 18
Registered: ‎11-30-2017

Moderators/CS - Order from 3/20/19 help needed

I placed an order for J360253 in Sz 8 on 03/20/2019, and it shipped on 03/30/2019. Tracking shows it has stopped enroute from UPS Innovations to USPS. Is there a way to see why it has stalled? Thank you. Smiley Surprised

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QVC Customer Care
Posts: 478
Registered: ‎06-14-2015

Re: Moderators/CS - Order from 3/20/19 help needed


@MsJean wrote:

I placed an order for J360253 in Sz 8 on 03/20/2019, and it shipped on 03/30/2019. Tracking shows it has stopped enroute from UPS Innovations to USPS. Is there a way to see why it has stalled? Thank you. Smiley Surprised


Good morning @MsJean  thank you for posting to us in our Customer Care forum. I am very sorry that the shipping for the ring has caused concern. I do see updates that is in route to a local USPS and we should see delivery very soon. I am very sorry that for the late delivery on this order and I will continue to monitor this today and also on Monday. If by Monday late afternoon there is no further updates I can take additional action. Thank you for bringing this to our attention and for your patience with this order. 

Occasional Contributor
Posts: 18
Registered: ‎11-30-2017

Re: Moderators/CS - Order from 3/20/19 help needed

Thank you, @Kim-QVC  ... I do appreciate it greatly. Smiley Happy

Super Contributor
Posts: 330
Registered: ‎06-04-2010

Re: Moderators/CS - Order from 3/20/19 help needed

Might as well tag onto your thread. I placed an order for A299620, a Logo top that is sold out in my size, now, and it was suppsedly shipped on 3/30, departed Ontario Canada on 4/1 w/ no update, since. It's USPS and there is no further information.  I'm afraid it is lost in the mail, sigh.

QVC Customer Care
Posts: 87
Registered: ‎07-21-2018

Re: Moderators/CS - Order from 3/20/19 help needed

Hello @SuziQzee right now your order is still in transit to you. At the latest, it should be delivered on or before April 9th. If it is not, please email us at QVCSocialTeam@qvc.com 

Super Contributor
Posts: 330
Registered: ‎06-04-2010

Re: Moderators/CS - Order from 3/20/19 help needed


@Anjalena wrote:

Hello @SuziQzee right now your order is still in transit to you. At the latest, it should be delivered on or before April 9th. If it is not, please email us at QVCSocialTeam@qvc.com 


Thank you, @Anjalena. I finally see an update on the tracking, today. I'm relieved!

Occasional Contributor
Posts: 18
Registered: ‎11-30-2017

Re: Moderators/CS - Order from 3/20/19 help needed

Hey, @Kim-QVC ... I hate to need to ask for an update; however, the package has still not been received. I waited an extra week longer than you requested; however, I am sad that it probably will not arrive. Will you please help? Smiley Frustrated

QVC Customer Care
Posts: 2,032
Registered: ‎06-14-2015

Re: Moderators/CS - Order from 3/20/19 help needed

@MsJean 

Your package has not had a scan since 4/2 at 13:30 when it was scanned at the Robins post office. I am truly sorry as I an unable to send you a replacement as it is no longer available. I will refund all that has been paid and again I am sorry.

Beth QVC

Occasional Contributor
Posts: 18
Registered: ‎11-30-2017

Re: Moderators/CS - Order from 3/20/19 help needed

Thank you, @Beth-QVC  ... it makes me sad; however, I do thank you for refunding it back to my account. Smiley Sad