Customer Care

[boomersan58]

Hello,  I have 13 returns outstanding.  These items have been sent with boxes containing multiple returns.  I have Tracking numbers for 6 of them.  I was on a call with CS for over an hour last week.  The CS rep stated I would have to rememer exactly what was in each box.  I order soooo much from QVC that I could not possibly account for which box had how many and what items in it.  She offered to send to valid tracking numbers to the QVC warehouse in ONTARIO, CA, to have them look though the boxes ths show received.  I have yet to show anything done on these.  I suspect that QVC is having issues at this particular warehouse, and I realize that this is not your fault as an employee.  Nevertheless, I would like this taken care of.  Where can I forward an email to a moderator to get this resolved, without putting my personal info on this forum?  

[CLHS68]

Sounds like you return way to much. Be on the lookout for the letter.

[KingstonsMom · Accepted solution]

@boomersan58 

Send an email to QVCSocialTeam@QVC.com where you can safely give them the order # and return tracking info..

I emailed them about 1/2 hour ago with a question on one of my orders and they've already emailed me back with the answer I needed.

[GenXmuse]

Wow! 

[loriqvc]

@boomersan58 - I'm sorry to hear about your return troubles; I hope the moderators are able to help you. Just FYI, it appears that all the QVC warehouses are experiencing issues with return processing—a note about this has now been posted on everyone's Order Status page.

[boomersan58]

Thank you so very much!!! I appreciate it!!1

[boomersan58]

Thank you!!

[Kachina624]

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@loriqvc wrote:

@boomersan58 - I'm sorry to hear about your return troubles; I hope the moderators are able to help you. Just FYI, it appears that all the QVC warehouses are experiencing issues with return processing—a note about this has now been posted on everyone's Order Status page.

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@boomersan58   Theyre also experiencing issues with shipping so are they doing anything right?  My latest orders took 7 days to ship.  Every once in awhile one will ship very fast but the rest sit there for days.  These are clothing orders.