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Frequent Contributor
Posts: 101
Registered: ‎04-07-2016

Mod Help- Why does my order say returned when I didn't get it yet??

Hello,

 

I ordered the TSV Beekman 1802 8 Bars of soap AutoDelivery on 02/12.

The last tracking update from UPS was on 02/16 when it was scanned in Horsham PA.

The USPS tracking number says they are still waiting to receive package.

I just got an email from QVC saying my return was on the way.

I never returned anything. When I click on "track your return" in email it is sending me to my beekman soap order.

Can you please see if this is a glitch or is this item really marked as a return?

I didn't want this returned, I wanted this and was expecting to have them already...

 

Thank you in advance

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QVC Customer Care
Posts: 1,634
Registered: ‎06-14-2015

Re: Mod Help- Why does my order say returned when I didn't get it yet??

Hi @anonymous13 I see where you were sent an email, however the tracking is not seeing the item moving. I can send our a replacement to you and upgrade the shipping would you like me to do that?

 

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Frequent Contributor
Posts: 101
Registered: ‎04-07-2016

Re: Mod Help- Why does my order say returned when I didn't get it yet??

Yes, please.

 

Thank you

Highlighted
QVC Customer Care
Posts: 1,634
Registered: ‎06-14-2015

Re: Mod Help- Why does my order say returned when I didn't get it yet??

@anonymous13 your estimated delivery date is 2/21