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New Contributor
CD1957
Posts: 4
Registered: ‎08-27-2020

Missing shipment

[ Edited ]

‎08-27-2020 03:25 PM - last edited on ‎08-27-2020 03:29 PM by QVC Customer Care

Hi. I just realized an auto ship order of Beekman whipped body cream, #****, has not arrived, even though it says it was delivered 8/6/20. Can you help?

 

Edited to remove peronal information (order number)

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,545
Registered: ‎10-12-2015

Re: Missing shipment

‎08-27-2020 03:32 PM

Hi @CD1957 

 

Welcome to our Community Forums!

 

I am sorry that you did not receive your Beekman order. I would be happy send a replacement or issue a refund. Which would you prefer?

 

Barb

Customer Care

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CD1957
Posts: 4
Registered: ‎08-27-2020

Re: Missing shipment

‎08-27-2020 03:37 PM

replacement, we love Beekman!! THANK YOU FOR SUCH PROMPT ACTION!!!

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,545
Registered: ‎10-12-2015

Re: Missing shipment

‎08-27-2020 03:40 PM

@CD1957 

 

I am glad you like the body cream!

 

A replacement for Item A368180 A-D Beekman 1802 Whipped GoatMilk Body CreamDuo Auto-Delivery has been issued. Your new item should arrive on or about Tuesday, September 1, 2020.

 

Should you receive your original shipment, please return the item to QVC following our normal return instructions noted on your packing slip. If you wish to keep both items, please call Customer Service at 1-800-367-9444 from 7am to 1am ET to arrange for billing.

 

Barb 

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