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11-20-2020 04:27 PM
How long do we wait until a package is deemed lost and a refund is issued ? I've had items supposedly sitting in the post office for 7 and 8 days.
11-20-2020 04:32 PM
@Travone. Contact the mods at qvcsocialteam@qvc.com, including order number.
I've had good luck doing a "lost package inquiry" with the USPS on the their website.
11-20-2020 04:51 PM
If it's sitting in your post office, it's probably delayed, not lost.
I think QVC will send a replacement after 7 days; however, as soon as they send the replacement, USPS will deliver your delayed package. It's the way it goes.
I waited 13 days before contacting the Social Team. A replacement was sent. The day after the replacement was sent I received my original package.
I did receive notification my package was delayed at around 4 days, but nothing after that. Then an email letting me know my package had been delivered on day 14.
I have two packages sitting in my post office now. It's been about 5 days. I have been notified one has been delayed. So, I'll wait before contacting the Social Team because I'll just have to return the replacement.
If you are notified of a delay, then you know they have your package. If not after two weeks, then maybe it was lost or stolen. It's up to you what you want to do then.
11-20-2020 05:07 PM
I had a package that was supposed to be at my post office, I asked my mail mail and it was not there. it somehow miraculously arrived 4 weeks later, strange
11-20-2020 06:10 PM
I would go on the USPS web site and fill out a missing package form.
11-21-2020 12:00 AM
Once I had a package that was "lost" in my post office delivered more than two months later! Yes, QVC had sent me a replacement, but I guess my post office finally cleaned out that back closet.
11-27-2020 01:54 AM
USPS reported that the laptop I ordered had been lost. I called customer service about it. A replacement was shipped and I received it five days later.
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