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10-05-2019 10:04 AM
I recently ordered the 6 piece luminara tsv and am missing one of the snap in plastic pieces that hold the batteries in the candle. It is unusable without it. I would return but the ivory is no longer available. Is there any way to get just this piece. These candles are so nice it is a shame to return them because of this missing piece. Thank you.
10-05-2019 10:11 AM
@Libbyf wrote:I recently ordered the 6 piece luminara tsv and am missing one of the snap in plastic pieces that hold the batteries in the candle. It is unusable without it. I would return but the ivory is no longer available. Is there any way to get just this piece. These candles are so nice it is a shame to return them because of this missing piece. Thank you.
You might try asking Janine Graff on her Facebook page if she can get one for you. She does answer questions on her fb page.
10-05-2019 10:18 AM
Hi @Libbyf I am so sorry that happened. I am requesting a bottom piece be sent to you, however I do not know if that is an option.
10-05-2019 10:22 AM
if you need that particular color, but can use five candles instead of six, you may try and ask for a credit on your account for that one candle. i have had an issue before and they gave me a partial credit.
10-05-2019 10:26 AM
Perhaps and strip of black electrical tape would hold batteries secure. Just a thought.
10-05-2019 10:45 AM - edited 10-05-2019 10:45 AM
10-05-2019 06:53 PM
Thank you. I will try that if they can't replace the piece.
10-05-2019 06:57 PM
Unfortunately the piece has the metal pieces that must connect on the + / - ends of the batteries, but thanks for the suggestion.
10-05-2019 07:04 PM
Sorry about your problem. I bought a set for me and a set for a gift or gifts. I better check them thanks to your post.
10-05-2019 07:20 PM
I encourage everyone to check your orders. I have gotten into the habit of checking all QVC purchases as soon as received. There are more and more problems occuring with orders.
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