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New Contributor
Posts: 4
Registered: ‎10-10-2017

Missing bottom battery piece for luminara tsv

I recently ordered the 6 piece luminara tsv and am missing one of the snap in plastic pieces that hold the batteries in the candle.  It is unusable without it.  I would return but the ivory is no longer available.  Is there any way to get just this piece.  These candles are so nice it is a shame to return them because of this missing piece.  Thank you.

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Regular Contributor
Posts: 181
Registered: ‎01-05-2013

Re: Missing bottom battery piece for luminara tsv


@Libbyf wrote:

I recently ordered the 6 piece luminara tsv and am missing one of the snap in plastic pieces that hold the batteries in the candle.  It is unusable without it.  I would return but the ivory is no longer available.  Is there any way to get just this piece.  These candles are so nice it is a shame to return them because of this missing piece.  Thank you.


@Libbyf 

You might try asking Janine Graff on her Facebook page if she can get one for you. She does answer questions on her fb page.

QVC Customer Care
Posts: 1,347
Registered: ‎06-14-2015

Re: Missing bottom battery piece for luminara tsv

Hi @Libbyf I am so sorry that happened. I am requesting a bottom piece be sent to you, however I do not know if that is an option.

Honored Contributor
Posts: 30,657
Registered: ‎03-09-2010

Re: Missing bottom battery piece for luminara tsv

@Libbyf 

 

if you need that particular color, but can use five candles instead of six, you may try and ask for a credit on your account for that one candle. i have had an issue before and they gave me a partial credit.

"If the camel once gets his nose in the tent, his body will soon follow." - Arab Proverb
Respected Contributor
Posts: 4,289
Registered: ‎12-24-2010

Re: Missing bottom battery piece for luminara tsv

Perhaps and strip of black electrical tape would hold batteries secure.  Just a thought.

Respected Contributor
Posts: 3,361
Registered: ‎03-09-2010

Re: Missing bottom battery piece for luminara tsv

[ Edited ]

 

@Libbyf 

Maybe a hard piece of cardboard taped over might work too.

New Contributor
Posts: 4
Registered: ‎10-10-2017

Re: Missing bottom battery piece for luminara tsv

Thank you.  I will try that if they can't replace the piece.

New Contributor
Posts: 4
Registered: ‎10-10-2017

Re: Missing bottom battery piece for luminara tsv

Unfortunately the piece has the metal pieces that must connect on the + / -  ends of the batteries, but thanks for the suggestion.

Honored Contributor
Posts: 8,556
Registered: ‎03-09-2010

Re: Missing bottom battery piece for luminara tsv

Sorry about your problem.  I bought a set for me and a set for a gift or gifts.  I better check them thanks to your post.

New Contributor
Posts: 4
Registered: ‎10-10-2017

Re: Missing bottom battery piece for luminara tsv

I encourage everyone to check your orders.  I have gotten into the habit of checking all QVC purchases as soon as received.  There are more and more problems occuring with orders.