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New Contributor
Posts: 2
Registered: ‎11-17-2020

Message of Order Returned - But I Did not Receive OR Return

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Regarding my Order Number: :  I ordered 2 sets of the item on this order and it does show both sets ordered.  I received a notice a few days ago about my return of an order but I had no idea what it was about.  Today I realized that I only received one set of these and when checking Order Status it shows one set returned.  Again, I did not return it as I didn't receive it.  I do need that 2nd set on this order.  Please advise what is going on.  Thank you.

QVC Customer Care
Posts: 641
Registered: ‎06-14-2015

Re: Message of Order Returned - But I Did not Receive OR Return

@DianeS  I'm so sorry. Please send us an email to QvcSocialTeam@qvc.com and I will be happy to help. 

New Contributor
Posts: 2
Registered: ‎11-17-2020

Re: Message of Order Returned - But I Did not Receive OR Return

Thank you.  I just emailed as requested.

Super Contributor
Posts: 432
Registered: ‎04-19-2016

Re: Message of Order Returned - But I Did not Receive OR Return

That has happened to me before.  I got one and 2nd one returned.  Product was no longer available and ran out.  Saved me some money and have not used the one I got.  The other was to be a gift.