Solved: Mess From Royal Palace Rugs - Page 3

jlkz · ‎12-02-2013

@BirkiLady wrote:
@Lilysmom @jlkz Aren't they the best in bathrooms? Thanks for posting a picture of your gorgeous tulip rug (no fringe!) in your lovely bathroom! Sometimes my lifestyle seems to be one-of-a-kind. You both validate my decorating tastes. Cheers to all of us.

My bathroom is the only room in the house we bought in 1972 that we haven’t touched. This room reflects the mint green tiles and dusty pink toilet and tub. Hidden under the chocolate carpet are ugly tiny gray-green tiles. After 3 major additions to this rancher, I cannot tolerate any more dust and dirt !

The rest of the house: terra-cotta rust, green and yellow walls !

The only reason the sink is modern and supported by a long Coriander-topped cabinet is because DH fixed a leaky faucet one morning and everything began to crumble ! Best repair job ever, lol !

We make a living by what we get. We make a life by what we give.
Sir Winston Churchill

BirkiLady · ‎02-22-2015

@Beth-QVC Need additional help with a Royal Palace Rug, please. A CSR insists I returned the two rugs to UPS on 8/23/2018 so, "of course you have to wait 12-14 days! There isn't any pick-up over the week-end." She wouldn't listen to me when I told her the packages were dropped off at UPS the day AFTER I received them. She continued to argue that I received them on the 22nd. Don't have a clue where she came up with that idea, but she wasn't about to change her mind or listen to my end of the story. I gave up trying to explain anything to her. Unfortunately, she hadn't even answered the phone with her name so I'm unable to provide that to you. This headache isn't going away!

Anyway, I received an email from QVC today indicating my rug (the runner) had been received and my account had been credited. However when I checked my account on-line, no credit has been issued to my VISA. The CSR was adament that I was mistaken about receiving an email. She insisted the QVC is going to call customers when their credits refunded - NOT send emails any longer. I again told her I had received an email. She said "QVC has changed their policy. You will receive a phone call." I asked if she listed to my initial comment? Did she realize I had already received an email with a credit?" Pause. Then she began to check it out. And the first paragraph nonsense ensued. The entire phone call was her way or no way! She wasn't listening to me (the customer) who was asking the question. She was providing answers that didn't make sense in an attempt to get me off the phone. In the long run, it worked. I hung up in frustration.

Is that how QVC trains their CRS? I'm not impressed or happy with my recent interactions with Customer Service at all. So far, I'm batting a big ZERO as far as help from them!

If I hadn't been greiving and turned to the Q's Forums last year, I would not have know the Moderators are such a great help in such instances. Sorry to bother you again with mundane issues. I'm now beginning to understand other posters' complaints about the Customer Service problems. Guess it's been a problem for a very long time and each person has to experience it to fully appreciate what other's have gone through in the past.

In the meantime, I still have two more Royal Palace somewhere in la-la land which I dropped off at UPS on 8/17/2018 or 8/18/2018 (Friday) at UPS. Who knows when or if I'll ever receive an email from QVC? According to that CSR I'll receive a phone call. I don't want a phone call. I want something in writing!! I don't trust QVC at all at this point.

Thanks most of all for reading my rant and comprehending my frustration! A huge thank you for any information you are able to provide in the near future. I'm not in a big rush after that CSR's rudeness. <need to spend money with Louis Del'Olio!!>

Money screams; wealth whispers.