Customer Care

[loriqvc]

Hello, lovely moderators! I just wanted to alert you about outdated offer text that is still being displayed on many, if not all, product pages—I've seen the Q Card offer that expired at the end of the day yesterday (shown below) on at least 10 product pages as I've been browsing today.

Get $15 Off a $75+ Purchase When You Use Your QCard® & Code QCARDVIP24. Valid Now thru 3/17. | Learn More

ETA: Here's a link to one of the instances in case this actually isn't on all product pages:

https://www.qvc.com/girl-next-door-4pc-salvia-evolution-violet-live-plants.product.M95053.html

[Wayne-QVC]

@loriqvc Thanks for bringing this to our attention. I will alert the appropriate department.

[kaydee50]

@Wayne-QVC   While you're at it, can we get rid of the Christmas Spectacular ad on the home page????

[Wayne-QVC]

@kaydee50 I will be happy to assist with that also.

[Mz iMac]

"Christmas Spectacular ad on the home page????"

Goes to show the Q has some sharp eyed customers.  👍🏾

[Bookplate]

That message about the expired  (3/17) Q card offer is still in place as of the afternoon of March 19.  In case anyone is surprised.

[loriqvc]

@Wayne-QVC - Just FYI, the text is still appearing on all the pages I've seen today.

(I wish the code still worked—I tried it on the TSV just in case, but it generates an error message that the code has expired.)

[loriqvc]

Just another update: It's now 3/23—almost a week after the offer expiration—and the text is still there.

[loriqvc]

Well, we're now 10 days past the offer expiration date, but the text is still posted on every item page. Tagging multiple moderators for continuing awareness:

@Wayne-QVC

@Beth-QVC

@Susan-QVC 

@AnjalenaQVC

@Kim-QVC

[loriqvc · Accepted solution]

At last, the offer text has disappeared! Hallelujah!