Customer Care

[queendiva]

A365791. On LTS today: $11.50. I just received it this week and was charged $15.98  Please confirm credit. TIA!

[santorini]

Are we supposed to use this forum to request things like this? I always use the chat feature or send an email.  

[lucky-girl]

call customer service

[ValuSkr]

Doesn't hurt to ask. 

[Travone]

@queendiva  I think you have the wrong item number the LTS is A309309 for $11.50.  A365791 is coming up at $19.98

[mom2four0418]

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@santorini wrote:

Are we supposed to use this forum to request things like this? I always use the chat feature or send an email.  

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This forum was created for customers who want to message the moderators, who are also customer service reps.

Customer_Care

QVC Customer Care

Posts: 1

Registered: ‎02-24-2016

Customer Care

Options

‎03-02-2016 09:34 AM

Welcome to the “Customer Assistance” area of the Community. If you have a specific question concerning your order, returns, or even a QVC general question – here’s the place you can go to find an answer or links to some of the most helpful information we have about QVC.

Our Community team  will also be here to supply answers to your questions. Just like any of our other posting areas – anyone can reply to the questions that you post. Here at the “Q” we want to provide you with the easiest, quickest and convenient ways  to assist you. Whichever works best for you; calling to speak with  an associate, LiveChat, or stopping  here at the Community Customer Assistance area.  

-QVC Customer Care

[mom2four0418]

Welcome to the “Customer Assistance” area of the Community. If you have a specific question concerning your order, returns, or even a QVC general question – here’s the place you can go to find an answer or links to some of the most helpful information we have about QVC.

Our Community team  will also be here to supply answers to your questions. Just like any of our other posting areas – anyone can reply to the questions that you post. Here at the “Q” we want to provide you with the easiest, quickest and convenient ways  to assist you. Whichever works best for you; calling to speak with  an associate, LiveChat, or stopping  here at the Community Customer Assistance area.  

-QVC Customer Care

[Susan-QVC]

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@queendiva wrote:

A365791. On LTS today: $11.50. I just received it this week and was charged $15.98  Please confirm credit. TIA!

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@queendiva    We have issued the refund for you. 

Have a great Thursday!

Susan

[queendiva]

Thank you Susan.

For the naysayers, this is part of the New Normal, and my post was directed at the Mods- not you. 

[santorini]

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@mom2four0418 wrote:

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@santorini wrote:

Are we supposed to use this forum to request things like this? I always use the chat feature or send an email.  

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This forum was created for customers who want to message the moderators, who are also customer service reps.

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I thought it was created so that customers could interact with other customers and share thoughts on products, reviews, etc.  I'll keep my requests for personal matters just that - personal - and through a process that other customers cannot view.  

[Love my grandkids]

To those being critical of the OP: This forum is OFTEN used to request an adjustment and a mod almost always responds here.