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04-30-2020 12:43 PM
A365791. On LTS today: $11.50. I just received it this week and was charged $15.98 Please confirm credit. TIA!
04-30-2020 12:54 PM
Are we supposed to use this forum to request things like this? I always use the chat feature or send an email.
04-30-2020 12:55 PM
call customer service
04-30-2020 12:59 PM
Doesn't hurt to ask.
04-30-2020 01:00 PM
@queendiva I think you have the wrong item number the LTS is A309309 for $11.50. A365791 is coming up at $19.98
04-30-2020 01:12 PM - edited 04-30-2020 02:56 PM
@santorini wrote:Are we supposed to use this forum to request things like this? I always use the chat feature or send an email.
This forum was created for customers who want to message the moderators, who are also customer service reps.
03-02-2016 09:34 AM
Welcome to the “Customer Assistance” area of the Community. If you have a specific question concerning your order, returns, or even a QVC general question – here’s the place you can go to find an answer or links to some of the most helpful information we have about QVC.
Our Community team will also be here to supply answers to your questions. Just like any of our other posting areas – anyone can reply to the questions that you post. Here at the “Q” we want to provide you with the easiest, quickest and convenient ways to assist you. Whichever works best for you; calling to speak with an associate, LiveChat, or stopping here at the Community Customer Assistance area.
-QVC Customer Care
04-30-2020 01:18 PM
@queendiva wrote:
A365791. On LTS today: $11.50. I just received it this week and was charged $15.98 Please confirm credit. TIA!
@queendiva We have issued the refund for you.
Have a great Thursday!
Susan
04-30-2020 01:21 PM
Thank you Susan.
For the naysayers, this is part of the New Normal, and my post was directed at the Mods- not you.
04-30-2020 01:22 PM - edited 04-30-2020 01:30 PM
@mom2four0418 wrote:
@santorini wrote:Are we supposed to use this forum to request things like this? I always use the chat feature or send an email.
This forum was created for customers who want to message the moderators, who are also customer service reps.
I thought it was created so that customers could interact with other customers and share thoughts on products, reviews, etc. I'll keep my requests for personal matters just that - personal - and through a process that other customers cannot view.
04-30-2020 02:55 PM
To those being critical of the OP: This forum is OFTEN used to request an adjustment and a mod almost always responds here.
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