Customer Care

[loriqvc]

Hello, moderators! I've noticed something strange on the website for about a week now. When I search through the list of items in the "New" category, I often find things that I'd like to look at more closely, so I click their links to open the associated product pages. In many cases, when I click through, there is a placeholder for "Image Coming Soon," even though there was an image displayed in the list from which I clicked the link, and if I add the item to my cart or wish list, images are displayed in those places, even showing different color selections I've made when they are available. (And on some pages, if there are different color selections, one of the "color buttons" will work and show an image when it is clicked, but the others do not.)

Check out these item examples and see what happens when you add them to a cart or wish list:
https://www.qvc.com/product.edit.ownedwishlist.H222274.html?cid=226676&eid=H222274-062-000&colorId=0...

https://www.qvc.com/Compass-Home-Porcelain-Apple-Luminary-with-Cut-Out-Detial.product.H222275.html

As an additional note, if I click the item link from my cart or wish list to go back to the product page, the image appears on the page for just a moment before being replaced by the placeholder box.

This is all very odd, so I thought I'd share so you could bring it to the attention of the right people/team. Thanks!

[Wayne-QVC]

@loriqvc  Thanks for bringing this to our attention. I will forward this informaiton to the appropriate department.