Customer Care

[loriqvc]

Good afternoon, moderators! I recently purchased a Gibson Home Royal Abbey bowl that is absolutely beautiful; it was/is priced at $21. Today, a coordinating platter (H333945) appeared in the "New" section on the website, and I was excited to add it to my collection—but its price is listed at $90, which does not seem correct. If you could have someone check this and update the item if appropriate, that would be great.

As a point of comparison, the Gibson Home Cafe Posh platter (H333947), also new today, is the same size and is made of the same stoneware (just a different pattern) and is only $26.20. I noticed this because I almost picked up this pattern in the bowl along with the Royal Abbey version since both were/are the same price.

Thanks in advance for your help! 

[Anonymous]

Hi @loriqvc that's a great question and I forwarded it to our Product Information team. I will let you know as soon as I receive an answer.

[loriqvc]

@Anonymous - Thank you very much!

[loriqvc]

@Anonymous - It appears that the platter has now been removed from the website; I'm hoping its listing will be adjusted and that it will be available for purchase at the correct price soon. If it makes any difference, please let the product team know there is definite interest in this item—I may even buy more than one if the price is right! Thanks.

[Anonymous]

Hi @loriqvc thank you for letting me know. I have not heard back from Product Information yet, but if the item is off the website it looks like they are working on it. I will let them know there is interest in the item.

[loriqvc]

@Anonymous (or any other moderator on duty): Any updates on when this platter might be available again? It seemed like it just needed its price changed, so it isn't clear why it has disappeared from the site and hasn't returned. Thanks in advance for any insights you may be able to provide...

[Anonymous]

Hi @loriqvc I am so sorry, I have not heard anything about the product being offered again, however I will see what I can find out for you. 

[loriqvc]

Thank you, @Anonymous. I'd love to be able to get the platter in time for Thanksgiving, but as the days roll by, that seems less and less likely. Regardless, I'd still love to purchase at least one to add to my entertaining collection. I appreciate your help!

[Anonymous]

Hi @loriqvc , I emailed the Product Information team again today. Hoping to hear something soon. 

[Anonymous]

Hi @loriqvc , I heard from the buyer. The item will be offered in a few weeks, they wanted to order a larger supply before offering it on the website. So keep an eye out, they did not give me an exact date.