Customer Care

[AlohaSun]

Why can't Wen TSV Item # A381231 be shipped to Hawaii??????

I called Customer Service and they also don't know.  

Can you please look into this? 

Thank you in advance

[SurferWife]

@AlohaSun 

THEY WON'T SHIP IT TO US!  I TRIED TO CALL & THEY CAN'T TELL ME WHY IT WON'T SHIP HERE!

WTH?

QVC WILL FIND ANY EXCUSE TO EXCLUDE HI.

[AlohaSun]

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@SurferWife wrote:

@AlohaSun 

THEY WON'T SHIP IT TO US!  I TRIED TO CALL & THEY CAN'T TELL ME WHY IT WON'T SHIP HERE!

WTH?

QVC WILL FIND ANY EXCUSE TO EXCLUDE HI.

---

@SurferWife 

AND THEY ONLY OTHER TIME THEY COULDN'T AND DIDN'T SHIP TO 

HAWAII WAS THEY INCLUDED THAT LITTLE SAMPLE OF 

PERFUME.   

[Wayne-QVC]

@AlohaSun  @SurferWife  Unfortunately, this item is not available for sale in HI. 

[SurferWife]

@Wayne-QVC 

Yes, we know.  We were just hoping someone could tell us WHY.

[Wayne-QVC]

@SurferWife  You were asking why it cannot be shipped to HI.  Unfortunately, this item is not available for sale in HI; therefore, it cannot be shipped to HI. 

[AlohaSun]

@Wayne-QVC 

Yes, we know the Q won't sell it to us.....but WHY?

A better explanation would be appreciated.

[Kachina624]

Its free shipping and the Q probably doesn't want to pay the increased shipping costs.  Hasn't this happened previously?

[Caaareful Shopper]

If the item cannot be sold in Hawaii, that means it's not a QVC issue.  It's not about the shipping, it's the sale of the product entirely.

That is a question for Wen.  You could try to contact Wen's customer service for that answer.

[RespectLife]

@AlohaSun 

@SurferWife 

I know it would be a bit of a pain, but do you have anyone stateside you can have it shipped to?

Then they could mail it to you.

Just a thought!  The TSV is such a fab savings, even with the cost of shipping to you, I would think it would still be a great deal.  **Unless postal regulations prohibit it.