Customer Care

[IlliniGirl88]

I sent back 3 items on June 10th and they still are not showing any receipt.  They were picked up at my home, using the Q return label, and are in the system with the USPS note that they were all picked up on the same date, but I still haven't had Q acknowledge receipt.  They're the following items:

A376220 Earth Savoy sandals (straps never would adjust tight enough)

A380324 IM Black print pedal pusher (size 8)

A375817 LOGO Ivory denim blouse

I have tried emailing Q Social team, for a previous problem, and never received a return email, that's why I'm posting to this forum.  If you can please help, I'd appreciate it.  I have so many lost packages from, and going back to QVC, it's not even funny.  Thank you for your help!

[Love my grandkids]

@IlliniGirl88 Try sending an email to:

QVCSocialTeam@qvc.com

[Beth-QVC]

@IlliniGirl88 

I will have a look and send you an email.

Beth QVC

[IlliniGirl88]

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@Beth-QVC wrote:

@IlliniGirl88 

I will have a look and send you an email.

Beth QVC

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@Beth-QVC  - Thank you, I'll look for the email.

[IlliniGirl88]

@Beth-QVC  - I just sent you the email for the 3 returns, I added screenshots of my account tracking for each one.  Thanks again for your help.

[IlliniGirl88]

@Beth-QVC  - Thank you for your quick response!  I appreciate it very much.

[Yesme]

Do social reps really have power to fix things, or are their hands tied beyond the basic "we're sorry for the inconvenience"?  If so, why do they help some customers and not others?