Customer Care

[Venezia]

I've just had two packages (food items) "delivered" by UPS today.  I don't know what's going on with them lately.  In the past they were okay.

In December, I had a package from Kohl's left in a snowbank by the side of the main road.  The lying driver said he left it at my "Front Door".  My house is 710 feet back from the road!  My front door is not in a snowbank.  (And, yes, I filed a complaint with Kohl's and also phoned UPS - not an easy task.)

I was assured it wouldn't happen again.

So today, I was checking my orders around 12:30 and was surprised to see that my Just Bagels had been delivered to my "Front Door" at 10:30.  We had snow overnight; only about 3 inches, but I plow my own driveway, so I went out first thing and plowed "just in case".  (I wasn't expecting them today.)

As soon as I realized there were no packages at my front door, I headed down my driveway.  Yep, there in a dirty snowbank were my Just Bagels! So the driver lied again!  This time, however, I had a camera with me and I took photos.

I've written a complaint to QVC, with photos and phoned UPS.  UPS CS is in somewhere like India and it was very difficult to understand the guy.  No way to send them photos.  He gave me a website, where I could post photos (didn't exist) and said thank you for the "feedback".  They will "investigate" so that it doesn't happen again.

Yeah, that's what they said in December.  Apparently, they have a driver who doesn't like to drive in even a half-inch of snow in the winter.  Either that or he's just plain lazy.  And a liar to boot.  (He's in the wrong job and wrong state!)

I also tried to email the UPS address I was given.  It just came back that the mailbox wasn't monitored.  Nice one!

I have two more orders coming tomorrow and then I think I'm done.  At least until spring.  Or summer.

Inexcusable. Rant over.

Does anyone know how to actually get photos to UPS?

[Group 5 minus 1]

Love those photos from Amazon!

[FancyPhillyshopper]

Well, it sounds like the local UPS does not like your property, so I do not know why you would complain to QVC or Kohl's.

Do you even know your drivers?

Sometimes I wait for them and talk to them and thank them. My regular driver often rings my doorbell just to let me know he dropped something off.

Occasionally there is a substitute, and they may not know where to leave a package.

My neighbors have a big sign--UPS -Please deliver packages to front door, not side door. 

The other option is to just have items delivered to your local UPS store, and pick them up there.

[Janey2]

Google ups complaint. They have several ways to connect to them. Maybe something will work

[Mz iMac]

@Venezia  File a claim w/USPS at usps DOT com & follow the instructions.....

[781Florist]

I just had a package delivered by UPS an hour ago.  It was from QVC.  The driver rang my doorbell and when I said hello on the intercom he very politely said "Hi!  I'm from UPS and I have your package here at the front door".

This is pretty standard practice around here, I guess as it is the same style of delivery I always get from UPS.

USPS even leaves packages inside my hallway!

Amazon is great with their photo of the delivery location, and FedEx is my least favorite delivery service.  They often drop and run without even ringing the bell to let you know something came.

[KailaS]

@781Florist 

I know what you mean about FedEx.  From November to mid-Dec. I had to keep calling FedEx ( who did nothing) and vendors to complain. Photos of delivery locations did not have my house number on it, but helped me track my packages inside apartment lobbies and up to almost two blocks away.  I tried flagging my delivery person down, but he practically ran me over and never stopped. He seemed to be gone after six or seven weeks. 

UPS and USPS knock and run, but they are good at getting packages to my front door.

[Jo1313]

I had a UPS delivery..not from Q it was left in a snow bank at the road at 5:45 pm  last week..couldn't  find it....Found it when I went down to the mailbox the next day..Had to come back up for a hand truck and ice chopper In 20 yrs. I have never had any pkg. left at the road..UPS supervisor said the driver said my driveway looked slippery!NOT! Just lazy..Also was told it wasn't my regular delivery guy.

[Etoile308]

UPS is only as good as the delivery people for each area.

Compared to the post office, my UPS and Amazon can actually find my clear unobstructed front door for delivering my packages. For some reason my mail carrier seems to think my retaining wall by the driveway is the perfect location to place packages on top of vegetation. Visible to everyone on my street and the busy street below, but not visible from my house.

[Bonkers1]

As the saying goes "Good help is hard to find".