Customer Care

[DAD]

If they would fix the size charts when so many people start complaing about an item running too big or too small it would really help the customer. Instead I have found they lower the price knowing that there's a problem & hoping the customer won't return it witin the 30 days. I'm sticking with tried & true as much as possible. I have two 96 year old parents & right now I can't get to the stores very often. Also because I'm tall I am forced to order some items online.

[CalminHeart]

The letter is ridiculous since we cannot trust sizing and quality.  And they should stop promoting the “30 days, no questions asked” if they don’t follow it.  

[kimsu1]

Thank you Tyak.  I've tried to say this before, and was severely bullied on here so, thank you for stating the obvious.

[susisez]

I, too, received the letter that threatened to close my account if I continued to return.
I never return bedding, nightwear, underwear, appliances etc. The problem is with clothes..
When I shop retail, I might take 5-6 things into the fitting room.. Oftentimes, only one will fit well and I make a purchase,., The rest go back on the rack.... When I order from QVC, often the sizes aren't consistent even from the same brand... or the fabric is awful.. The sales pitch is meant to ask you to buy things even if you are not sure about it.... They are always saying "Love it or return it". They are counting on people to just keep things even if they aren't satisfied..

[VaBelle35]

If someone handed me $3000 I don't think I could find $3000 worth of products on QVC that I would want to buy.

[tropics21]

i agree, just because she has a little amount of posts, unlike others who have 35,000 and sit in front of the computer daily, is ludicrous.

[kimsu1]

I'm on my second letter, been shopping here since 2010.  About 18 months ago, they started raising prices on the clothing brands I purchased.  The items were suddenly not worth the new price so return.  Then searching for new brands, return.  So apparently, they want to present items at whatever price they find makes a profit, and we aren't supposed to care.  I'm very disappointed, as I have shopped here many years and enjoyed the convenience.  No other retail establishment has ever sent me letters like this.

[willomenia]

Someone should call in during their live presentations, and bring up this 30 days love it and return it policy, as not true, since they seem to send a letter out if you do make returns. I'd be curious to see how the hosts would handle this issue live.

[hooked on books]

@willomenia, I love your idea! But the hosts have probably already been prompted on how to respond to such a question when they are live. The response would most likely be something like, " I'm/We're so sorry,_____, but this is something that you would need to speak with Customer Service about. I/We feel so bad about not being able to answer your questions about this policy, but stay on the line and I/We will get you right over to Customer Service, okay??!! Thanks for calling _______ ! Have a great day/night!" But I would really like to see it happen though!!!!☎😄

[dex]

@Kachina624 @I send quite a lot of clothing back but have never received the letter.I don’t wear it but just try on as in store.The cost to me for that is getting too high and I really try not to order clothing.I wonder if the letter goes to people who wear,wash and return too often.