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Valued Contributor
Posts: 584
Registered: ‎06-04-2010

Leaking Poohpourri-need Customer Service rep please

[ Edited ]

I recently ordered the 7 bottle gift set to give to my co-workers for holiday grab bag this week.  Today, when I went to wrap the items, I found that several of the bottles had opened up in transit, and leaked all over the others.  It was a wet, smelly mess! The apple cider scent was completely empty. 

 

I sealed up a few of the bottles so I would have something to give, but it's unacceptable that your quality control would allow this to happen. SEVERAL reviewers of the product online also had the same issue. 

 

I am hoping someone can contact me for a refund.

 

Thank you

Valued Contributor
Posts: 861
Registered: ‎04-20-2010

Re: Leaking Poohpourri-need Customer Service rep please

Sounds like a problem with the company rather than QVC.    Many items are shipped from the vender rather than from QVC.        Your may get a quicker response by emailing QVCSocialTeam@qvc.com.

Honored Contributor
Posts: 68,771
Registered: ‎03-10-2010

Re: Leaking Poohpourri-need Customer Service rep please

@Suziqzee. Email the mods at qvcsocialteam@qvc.com  including order number.

New Mexico☀️Land Of Enchantment
Valued Contributor
Posts: 584
Registered: ‎06-04-2010

Re: Leaking Poohpourri-need Customer Service rep please


@D Kay wrote:

Sounds like a problem with the company rather than QVC.    Many items are shipped from the vender rather than from QVC.        Your may get a quicker response by emailing QVCSocialTeam@qvc.com.


Thank you. I was looking for the link to e-mail and couldn't find it. 

QVC Customer Care
Posts: 2,920
Registered: ‎06-14-2015

Re: Leaking Poohpourri-need Customer Service rep please

@Suziqzee 

Thank you for your email. I have refunded you and sent you an email.

Beth QVC

Valued Contributor
Posts: 584
Registered: ‎06-04-2010

Re: Leaking Poohpourri-need Customer Service rep please

 


@Beth-QVC wrote:

@Suziqzee 

Thank you for your email. I have refunded you and sent you an email.

Beth QVC


Thank you SO much, Beth!

Have a great holiday season!