Customer Care

[wrenzee]

IT'S BEEN A MONTH SINCE I SENT A $136.00 RETURN BACK TO THE Q.  I FINALLY CALLED THEM TODAY TO FIND OUT WHAT THE DEAL WAS SINCE I HAVEN'T EVEN GOTTEN AN EMAIL STATING THEY RECIEVED MY RETURN.  AFTER WAITING OVER 40 MINUTES ON THE PHONE, I WAS TOLD THEY HAVEN'T ANY RECORD OF MY RETURN YET.  THEN LAST MONTH, I WAS CHARGED FOR ANOTHER ORDER.  I CANCELLED THAT ORDER THE SAME DAY WITHIN 30 MINUTES, BUT THE CHARGE REMAINED ON MY BANKING ACCOUNT FOR OVER A MONTH.  I CALLED CUSTOMER SERVICE ABOUT IT AND THEY TOLD ME THEY ACTUALLY HADN'T EVEN CANCELLED THE ORDER.  A WEEK LATER THE CHARGE WAS STILL ON MY ACCOUNT.  I THEN EMAILED THE QVC SOCIAL TEAM.  THEY APOLOGIZED AND SAID MY ORDER WAS NEVER CANCELLED BY CUSTOMER SERVICE AND THEY WOULD MAKE IT "GOOD" WITHIN A COUPLE OF DAYS.....WHICH THEY DID.  BUT HAD I NOT KEPT TRACK OF THESE ORDERS, I PROBABLY WOULD HAVE NEVER GOTTEN MY MONEY BACK.  BE SURE TO KEEP CHECKING YOUR ORDERS.  THINGS ARE REALLY MESSED UP LATELY.  I UNDERSTAND ABOUT THE VIRUS, BUT QVC HAS BEEN GOING DOWN HILL FOR AT LEAST A GOOD COUPLE OF YEARS, IF NOT MORE.  SIZING IS OFF, AND MOST EVERYTHING IS MADE IN CHINA NOW.  REFUNDS TAKE FOREVER, AND ESPECIALLY NOW.  ALL I CAN SAY IS, JUST BEWARE.

[Anne MarieC]

It's completley ridiculous.  I've reached out several times only to hear that an order in process since May 2nd will be shipped in "x" amount of days and those days have come and gone.  I am beyond frustrated at their lack of customer service and the constant lies that my order is "being picked" when that's clearly not the case!