Kudos to L&L co

okaywitheasypay · ‎03-27-2011

TY again to poster that gave me the customer service # for Lock and Lock. You can call 844-527-9188 for assistance Monday through Friday from 9:00 a.m. to 5:00 p.m. PT.

I have a ridiculous amount of Lock & Lock sets , but the last one I purchased had a broken tab. I called the given service number with the info from bottom of container and recieved a replacement lid in less than a week . No charge or hassle.

OKPrincess · ‎03-10-2013

I love my Lock and Lock too. I’m glad the company helped you with a replacement lid.

Its a a pleasure to do business with them.

loriqvc · ‎11-06-2011

@okaywitheasypay - I'm so glad you got your piece replaced! L&L customer service is fantastic.

henderson · ‎03-18-2010

Do you need to have the invoice number to replace an item? I have a lid that one of the tabs are broken. Thanks.

@okaywitheasypay wrote:
TY again to poster that gave me the customer service # for Lock and Lock. You can call 844-527-9188 for assistance Monday through Friday from 9:00 a.m. to 5:00 p.m. PT.

I have a ridiculous amount of Lock & Lock sets , but the last one I purchased had a broken tab. I called the given service number with the info from bottom of container and recieved a replacement lid in less than a week . No charge or hassle.

loriqvc · ‎11-06-2011

@henderson wrote:
Do you need to have the invoice number to replace an item? I have a lid that one of the tabs are broken. Thanks.
@okaywitheasypay wrote:
TY again to poster that gave me the customer service # for Lock and Lock. You can call 844-527-9188 for assistance Monday through Friday from 9:00 a.m. to 5:00 p.m. PT.

I have a ridiculous amount of Lock & Lock sets , but the last one I purchased had a broken tab. I called the given service number with the info from bottom of container and recieved a replacement lid in less than a week . No charge or hassle.

@henderson - Nope, all you need is the item number from the container portion of the piece (so they can send the right size/style of lid) and the name of the lid color you need (if applicable). Good luck!