I am having the same thing happen to me. Something has dramatically, changed with qvc. I am finding most things offered,can be found in stores where I live. The designer name,may not be on the item,but it's the same. A store representative told me,many designers have different labels they sell under. I only can go by what she says..I wish they would fix this problem,with duplicate charges. Hope you get this fixed. I have called before,and they say it's taken care of,but it's not..