Customer Care

[love2putt]

I returned an item that is over $100 USED QVCs "smart returns" on Dec. 1 and Can't track it, and will spend HOURS with customer service trying to resolve this mess. LAST TIME I WILL ORDER from QVC after 30+ years as a customer.This has happened to me too often.To the "bigger" QVC who gobbled up other shows, BIgger isn't better

[Beth-QVC]

@love2putt I am sorry for any inconvenience. Please send me an email to QVCSocialTeam@qvc.com with the details and order #(s) and I will take care of this for you.

Beth QVC

[homedecor1]

just info:  I'm not sure if this is still available but maybe @Beth-QVC can confirm.

(I haven't returned anything since my ordering has cutback since September or so)

OOPs just saw this is post from 2020 @ebaybus bumped up but maybe helpful to those with returns if still a option.  

[Spurt]

@ebaybus 

I use QVC's return label (if the item was defective, or the wrong item was sent you wont be charged for the return just make a note on the slip you put inside the box).....I "SCHEDULE A PACKAGE PICKUP" online on the USPS website, USPS picks it up from my home (and I get a confirmation email with a confirmation # from USPS that it was picked up and its on its way back), then I get a notice that my refund was processed---easy peasy!  Yep, sometimes I do have to bite the bullet and pay the $6.95 for QVC's return label but I love the conveniece of not having to go to the post office, and I call it my QVC "try me fee" to see if a product works out and I only order things I really want or need....

[Teddixat]

@Spurt    I don't understand your post.

[Venezia]

@Spurt - You're replying to someone who posted in June 2020.  I'm sure that poster's issue has long since been resolved.

I do wish people would start new threads, when they have an issue, rather than resurrecting old ones like this.