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Esteemed Contributor
Posts: 6,992
Registered: ‎03-11-2010

Just spoke w/CS about delay of shipping

Couldn't cancel and CS knew nothing.

Friend I worked w/years ago would say if I don't know and CS doesn't know one of us is not necessary.

 

Keep your face always toward the sunshine and shadows will fall behind you.
Esteemed Contributor
Posts: 6,992
Registered: ‎03-11-2010

Re: Just spoke w/CS about delay of shipping

I suspect it was oversold. A304734

Keep your face always toward the sunshine and shadows will fall behind you.
Honored Contributor
Posts: 17,844
Registered: ‎07-03-2013

Re: Just spoke w/CS about delay of shipping

The workers in the warehouse are the only ones who really know.  Customer service sees what you see.  I didn't have shipping delays when the shipping issues first started.  I've had them over the past month though.  Items are processing 5 days or more.

Esteemed Contributor
Posts: 6,992
Registered: ‎03-11-2010

Re: Just spoke w/CS about delay of shipping

GCR18: I appreciate your reply. Thank you.

Keep your face always toward the sunshine and shadows will fall behind you.
Respected Contributor
Posts: 4,878
Registered: ‎03-09-2010

Re: Just spoke w/CS about delay of shipping


@hollysunshine wrote:

Couldn't cancel and CS knew nothing.

Friend I worked w/years ago would say if I don't know and CS doesn't know one of us is not necessary.

 


@hollysunshine   first  let me say, "I love your name"   <3

 

then, you have a very wise friend! ...  Smiley Happy

Honored Contributor
Posts: 15,521
Registered: ‎03-09-2010

Re: Just spoke w/CS about delay of shipping

@GCR18 

 

My last order about a month ago was in process for 10 days......that's why it was my 'last' order.

 

Neither I nor the Social Team could cancel it either.

 

I also tried to cancel an A/D the same day it went to 'in process' because we were facing evacuation from Hurricane Dorian and neither I nor the Social Team could cancel it, not knowing if we would even have a home left to deliver it to!

 

I was told that if the hurricane devastated my city that UPS or USPS would hold the package until it could be delivered.

 

Just ridiculous.

You never know how strong you are until being strong is the only choice you have.
Honored Contributor
Posts: 45,257
Registered: ‎03-10-2010

Re: Just spoke w/CS about delay of shipping


@GCR18 wrote:

The workers in the warehouse are the only ones who really know.  Customer service sees what you see.  I didn't have shipping delays when the shipping issues first started.  I've had them over the past month though.  Items are processing 5 days or more.


@GCR18. My orders, all clothing, are processing in 2-3 days.  It's  UPS, not QVC, who are causing slow deliveries.  I don't understand why they come to a screeching halt on week-ends.  As great as the demand is for shipping services, they ought to be going 24/7/365.

 

@hollysunshine.  The CS reps have the same computer displays we do.  For some reason customers seem to think they have crystal balls.  They get incensed because CS can't tell exactly where their package is or the minute it will ship.

New Mexico☀️Land Of Enchantment
Esteemed Contributor
Posts: 6,992
Registered: ‎03-11-2010

Re: Just spoke w/CS about delay of shipping

How can UPS be the problem when the article has not even left the warehouse?

Keep your face always toward the sunshine and shadows will fall behind you.
Esteemed Contributor
Posts: 6,105
Registered: ‎08-18-2016

Re: Just spoke w/CS about delay of shipping


@hollysunshine wrote:

How can UPS be the problem when the article has not even left the warehouse?


 

Your item isn't necessarily in the QVC warehouse.  Many items are shipped to you by the manufacturer, and QVC has no control over how the manufacturer is staffed or how speedy they fulfil orders.

 

I've been lucky with that, getting WEN and Duraflame shipped from manufacturer same day I ordered. But I've also been unlucky, waiting and not knowing who is holding things up.

  Hope yours arrives soon, @hollysunshine.