Jewelry Return Stolen! - Page 5

songbird · ‎03-21-2010

@brightblonde wrote:
We Rescue Cats,

Amazon returns seem easier & safer.

I'll say. When you start you're return the refund is started. I return it via UPS. I make sure it's boxed with a return label on it. The only down part is that they are very few UPS stores near me. I have to go a ways out of my way. I don't go to UPS drop off points. I'd rather go directly to a UPS store. It's shipped right away.

elated · ‎06-09-2010

@brightblonde wrote:
@DDDinah wrote:
I was shocked to discover that normal UPS insurance will insure your package only up to $100.00. Since my ring was over $3,000, it cost me $62.00 to fully insure my return.

Spoiler

WOW 😯 that's a lot of $$$ for insurance.

I'm still waiting for a resolution to my dispute. QVC responded saying my dispute is invalid because they haven't received the item. And they want a refund for one EZ payment of $205.

There's no mention of receiving an empty box. Or anything about the other 5 EZ payments.

I submitted my UPS receipt & tracking info for proof.

@brightblonde Once they decide an outcome, there is no way you are going to change their mind. They have no insight and lack any reasoning. I would like to share my experience with you. No matter what I did, I even had them talk with my bank and that didn't resolve the issue..It never was resolved. I talked with 14 people and the finance office. I would just dispute the charge on your credit card..Again, this is a no win situation. I am sorry you are going through this but it is best to work with what you know will be a positive outcome.

Rose429 · ‎08-26-2012

@brightblonde @Going through this right now. My ring box arrived empty. Now I am fighting post office and QVC. Not looking good. I don't want to shop with them anymore after 30 plus years

DJs mom · ‎06-06-2012

This seems very suspicious on QVC's return department end. 2 of the posters had their jewelry received on 12/23/24 by QVC return dept and signed for by "Ford" and both boxes were reported as empty. I'm thinking maybe "Ford" gave family/friends jewelry for Christmas on the buyers' dime. QVC should definitely investigate this.

Bubblyfoam · ‎02-26-2011

Lesson learned to not buy expensive things online.

brightblonde · ‎08-07-2010

Rose429, I'm sorry this happened to you, too. I hope you have good luck getting refunded.

DJs mom, it is suspicious. QVC must be aware there's a problem. Yet they're not doing anything about it. But blaming their loyal customers ☹️

brightblonde · ‎08-07-2010

@Bubblyfoam wrote:
Lesson learned to not buy expensive things online.

Definitely! I'll give my business to local jewelers. Or online retailers that honor their customers.

elated · ‎06-09-2010

@brightblonde wrote:
Rose429, I'm sorry this happened to you, too. I hope you have good luck getting refunded.

DJs mom, it is suspicious. QVC must be aware there's a problem. Yet they're not doing anything about it. But blaming their loyal customers ☹️

@brightblonde My experience with this company when it comes to problem solving is very poor. For some reason, they can't seem to resolve issues that are beyond their realm. I am very sorry for your experience.

Brightblonde2 · ‎03-26-2025

Update:

My dispute was finally resolved in my favor! But QVC has removed my account.

I created a new temporary account to post this update. But it will be removed soon.

This has been very disappointing but I hope somehow others can avoid this problem.

elated · ‎06-09-2010

@Brightblonde2 wrote:
Update:

My dispute was finally resolved in my favor! But QVC has removed my account.

I created a new temporary account to post this update. But it will be removed soon.

This has been very disappointing but I hope somehow others can avoid this problem.

@Brightblonde2 So, in order to resolve the issue, you can no longer shop on QVC. That is quite a resolution. I am glad it worked out in your favor but does the punishment fit the crime!!