Customer Care

[brightblonde]

Last month I returned a Fire Light ring.  I took it to a UPS store, with the original box and QVC return label.  Days later, I received an email about my refund but I never got it.  It's been several weeks and now they claim the box was received empty.  I'm distraught that Customer Service won't help me.  They suggest I dispute the charge with my credit card.  I have proof it was returned but no proof what happened to the contents.  I'm a long time customer but I won't be anymore 😢

Has anyone experienced this? 

[Goodie2shoes]

wow ! sorry that happened to you. Did you put the box in the original shipping bag and tape it closed ?  I always keep the bag and use it to send back my items.  That's awful if a worker took your package !

[Kachina624]

@brightblonde.  Seems like you ought to be filing a claim/dispute with UPS,   The trouble with taking unwrapped items to them is that they can be examined and easily taken.  They should be able to identify the person that processed it.  There also is some insurance.

[LizzieInSRQ]

@brightblonde what are you expecting from the retailer ( QVC jn this case) ? Are they suppose to refund you based on an empty box? No retailer would do that.

Did you insure your package? This sounds like an issue to bring up with UPS instead. I wonder if QVC documents with photos on boxes received and if UPS does when delivered. 

Im sorry you are going through it.

Ask QVC for receiving documentation and notes so that you have documents to present to UPS

[brightblonde]

Yes, it was in the original box and taped shut.  

[Milmad]

The exact same thing happened to me about two weeks ago. I returned a Fire and Light item via UPS and a label issued by QVC.
Before I return it I called customer service who provided me with instructions and sent me a label to use. 
I followed instructions. When I received the letter advising me that the box was empty I was beyond distraught. Customer service told me to file a claim at UPS. UPS said when a company issued return label is used, this case QVC, UPS is considered a drop off only and has no responsibility. 
I sense some sort of a problem with people receiving return items since it happened to you and to me. I know my package was received on December 23, 2024 and signed as received by a person named Ford. 
horrible scam it seems to me.

[brightblonde]

I didn't get insurance because QVC's return instructions say it is included.

[Lafeygirl]

I also had this happen to me twice. These were JAI rings that I put in the  box and brought to the post office.  I was told that the ring was not in the box, I did not have this item in my possession.  QVC charged me for these items. I think it was stolen in the returns department.

[Tori3569]

I would take these issues up with my credit card company immediately.  As long as you've tried to rectify it with QVC as it seems you have all done, that's the only logical next step other than a claim with the carrier.  Amex is especially good with reimbursement for these issues.  

[brightblonde]

Thank you for your replies.  But I'm sorry this happened to others, too.  

Milmad, my package was also delivered on 12/23 and received by Ford!  

I have notified QVC and submitted a dispute with my credit card.  Hopefully it is resolved soon.