Customer Care

[MLLKAT]

How long does it usually take after QVC receives a returned item before the new item is shipped out? I've read there are problems with the SC warehouse sending orders in a timely fashion.

[Beth-QVC]

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@MLLKAT wrote:

How long does it usually take after QVC receives a returned item before the new item is shipped out? I've read there are problems with the SC warehouse sending orders in a timely fashion.

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@MLLKAT

It generally takes 24 - 48 hours to send out for an exchange. I would be happy to take a look at an anticipated exchange if you would forward me the details to QVCSocialTeam@qvc.com   

Beth QVC

[CalminHeart]

I hope you email the Q ID the moderator gave you.   I quit asking for exchanges because they were never processed.  Instead I got refunds.  It worked out but I learned to not exchange on the return forms.

[MLLKAT]

I usually return, then re-order rather than exchange, but the item went from 6 ez-pays to 5 ez-pays and I wanted to keep the original terms. QVC received the item 3/3/16 and still no word about shipping out the new item. I'll call CS in the morning if no change. QVC must be seriously understaffed in their warehouses as it takes a looong time for orders to actually leave the facility or returns to be processed.

[MLLKAT]

After this order I think I'm done with QVC for a long time if not forever. Too much aggravation and most items can be found elsewhere.

[MLLKAT]

Listen to CalmintheHeart. Despite multiple emails and calls, the order was refunded rather than exchanged. Because of the price of the item I can't even reorder as I get declined. So I'm out an item I really wanted and QVC lost a sale.

[MLLKAT]

@CalminHeart