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Frequent Contributor
Posts: 78
Registered: ‎03-10-2010

Is there any way to get repairs on JAI jewelry

i have a substantial hinged cuff, and the “spring” - for lack of a better word,  broke.

my local jeweler cannot fix it

this was a $500 cuff. I hope it can be repaired

Honored Contributor
Posts: 41,176
Registered: ‎03-09-2010

have you tried qvc customer service? maybe they have an address or a contact. you can call or you can email qvcsocialteam@qvc.com.

 

scott also has two facebook pages......JAI JEWELRY FOR QVC and SCOTT GRIMES QVC.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
QVC Customer Care
Posts: 1,487
Registered: ‎10-12-2015

Hi @paintbrush 

 

Please email your order info to QVCSocialTeam@qvc.com and we would be happy to take a look for you.

 

Barb

Customer Care

Frequent Contributor
Posts: 77
Registered: ‎05-03-2010

@paintbrush have you tried reaching out to Scott on Facebook? If you search Jai jewelry for qvc you can contact Scott. I am sure he will answer you.😊

Frequent Contributor
Posts: 78
Registered: ‎03-10-2010

I will retrieve the cuff from my local jeweler next week, and email you a photo

Frequent Contributor
Posts: 78
Registered: ‎03-10-2010

This answer was for Barbara at Qvc social team

QVC Customer Care
Posts: 1,487
Registered: ‎10-12-2015

Hi @paintbrush 

 

No need to send a photo. Please just forward the order information via email. 

 

Thanks!

 

Barb

Frequent Contributor
Posts: 78
Registered: ‎03-10-2010

Just want to let you all know that the issue has been resolved. 

 

The social media team , Barbara and Susan, were terrific

Honored Contributor
Posts: 41,176
Registered: ‎03-09-2010

@paintbrush 

 

always great to hear when customer service comes through!

thanks for coming back to the thread to let us know.

not everyone does that. Smiley Happy

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein