Customer Care

[paintbrush]

Is there any way to get repairs on JAI jewelry

i have a substantial hinged cuff, and the “spring” - for lack of a better word,  broke.

my local jeweler cannot fix it

this was a $500 cuff. I hope it can be repaired

[sunshine45]

have you tried qvc customer service? maybe they have an address or a contact. you can call or you can email qvcsocialteam@qvc.com.

scott also has two facebook pages......JAI JEWELRY FOR QVC and SCOTT GRIMES QVC.

[Barbara-QVC]

Hi @paintbrush 

Please email your order info to QVCSocialTeam@qvc.com and we would be happy to take a look for you.

Barb

Customer Care

[Miss Elleigh]

@paintbrush have you tried reaching out to Scott on Facebook? If you search Jai jewelry for qvc you can contact Scott. I am sure he will answer you.😊

[paintbrush]

I will retrieve the cuff from my local jeweler next week, and email you a photo

[paintbrush]

This answer was for Barbara at Qvc social team

[Barbara-QVC]

Hi @paintbrush 

No need to send a photo. Please just forward the order information via email. 

Thanks!

Barb

[paintbrush]

Just want to let you all know that the issue has been resolved. 

The social media team , Barbara and Susan, were terrific

[sunshine45]

@paintbrush 

always great to hear when customer service comes through!

thanks for coming back to the thread to let us know.

not everyone does that.