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08-02-2019 08:15 PM
Is there any way to get repairs on JAI jewelry
i have a substantial hinged cuff, and the “spring” - for lack of a better word, broke.
my local jeweler cannot fix it
this was a $500 cuff. I hope it can be repaired
08-02-2019 08:22 PM
have you tried qvc customer service? maybe they have an address or a contact. you can call or you can email qvcsocialteam@qvc.com.
scott also has two facebook pages......JAI JEWELRY FOR QVC and SCOTT GRIMES QVC.
08-02-2019 08:22 PM
Hi @paintbrush
Please email your order info to QVCSocialTeam@qvc.com and we would be happy to take a look for you.
Barb
Customer Care
08-02-2019 08:25 PM
@paintbrush have you tried reaching out to Scott on Facebook? If you search Jai jewelry for qvc you can contact Scott. I am sure he will answer you.😊
08-02-2019 09:22 PM
I will retrieve the cuff from my local jeweler next week, and email you a photo
08-02-2019 09:24 PM
This answer was for Barbara at Qvc social team
08-02-2019 09:31 PM
Hi @paintbrush
No need to send a photo. Please just forward the order information via email.
Thanks!
Barb
08-03-2019 10:19 AM
Just want to let you all know that the issue has been resolved.
The social media team , Barbara and Susan, were terrific
08-03-2019 03:21 PM
always great to hear when customer service comes through!
thanks for coming back to the thread to let us know.
not everyone does that.
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