Customer Care

[Jesttalking2]

Is it just my iPad or did QVC change their page?  It is not showing items on air where I can click and order!  Really frustrating!

[kaydee50]

I have no problem seeing "Items recently on air."  It must be you!

[Etoile308]

I'm not having a problem on an iPad. There were recently a couple of softwear updates.

[geezerette]

Are you using the app or the website?

People have been complaining that the app has had several problems lately.

No problems for me on the website.

[TVLand]

I much prefer using the website ....for me easier to navigate and find what I want... I tried the app...Did not like it at all... I do not use it....when I'm either browsing or shopping...there is always an annoying pop up suggesting I use the Q app

...."no thanks."..in the past I have made suggestions regarding problems with the app...but to no avail..in my opinion .it needs to be redone...

[LindaSal]

It happens on the website too and I generally use my desk top.  If I am curious about an item and just want to see colors available many times I only get a picture with no color choices and the video doesn't play either.  I also can see the review stars but cannot access them!  Doesn't matter much to me as I am not purchasing many items these days but they are most likely losing sales.   @Jesttalking2 

[Mom2Dogs]

When I go to the 'recently aired' items and click on a specific show...many, many times, I get the notification that they are having trouble loading those items.  

I am not sure the exact wording but it happens a lot.