Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
01-14-2022 06:32 PM
Who can I email to get the price changed on my order?
01-14-2022 06:36 PM
@Catch71 - One of the moderators may respond to your post directly but, if not, email the details of your orders to:
QVCSocialTeam@qvc.com
They've always been very helpful.
01-14-2022 06:36 PM
Same thing happened to me this morning, I called customer service this a.m. and got the difference credited to my account . $12.00 is real money, to me.
01-14-2022 06:37 PM
@Catch71 wrote:Who can I email to get the price changed on my order?
@Catch71 , I have found the reps on Live Chat very helpful. I prefer them to the Customer Service phone reps.
I had an adjustment for a jewelry purchase and it was correctly done and very easy. Just have your order number handy and the adjusted price.
Good luck!
01-14-2022 06:39 PM
@aoldgirl Thanks for responding; I couldn't remember the email address! Yes, they are very helpful as I have emailed them before!
01-14-2022 06:48 PM
I did not know that you can contact Customer Service to obtain a credit if you purchase an item at a higher price. The poster mentioned the items were purchased 5 days ago. I wonder how far back can you go - for example will they credit if you purchased 15 days ago, etc?
01-14-2022 06:54 PM
@BunSnoop - The policy is, if the price drops within 30 days of your purchase.
01-14-2022 06:57 PM - edited 01-14-2022 06:59 PM
@BunSnoop Not sure if this is still correct, but it was 30 days. Several items I purchased last year dropped a bit. I know they won’t credit you until after it ships. I have always had prompt, courteous replies from the team. It probably wasn’t a ton, but I probably had $20 dollars refunded last year. And a few were found only because I got the “you looked, we dropped the price” email. 😀
Now I review my items once or twice in the 30 days. Easy since I may buy 2-3 items a month. Sometimes it’s only $2-3 but hey, I’ll take it.
01-14-2022 07:01 PM
@lynnie61 , thank you so much for the info. I purchase a lot from QVC so this is great to know!
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788