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Frequent Contributor
NanaFrost
Posts: 127
Registered: ‎03-31-2020
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Item still in process

[ Edited ]

‎03-31-2020 01:27 PM - last edited on ‎03-31-2020 01:29 PM by QVC Customer Care

5 days after estimated delivery date.  I've seen reviews of the item posted by others, so obviously items have shipped.  What's the deal with my order?

 

  03/20/2020 | Order #Removed personal info.   

 

***Let me take a look and I will follow up. ****

 

Susan Q-Social

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QVC Customer Care
QVC Customer Care
Susan-QVC
Posts: 1,677
Registered: ‎06-14-2015

Re: Item still in process

‎03-31-2020 01:33 PM

@NanaFrost wrote:

5 days after estimated delivery date.  I've seen reviews of the item posted by others, so obviously items have shipped.  What's the deal with my order?

 

  03/20/2020 | Order #Removed personal info.   

 

***Let me take a look and I will follow up. ****

 

Susan Q-Social

@NanaFrost    Great news, both orders are showing they are loaded to ship.  I would expect the status to change to shipped at any time but definitley by tomorrow. 

My apologies for this delay, 

Susan

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Frequent Contributor
NanaFrost
Posts: 127
Registered: ‎03-31-2020

Re: Item still in process

‎03-31-2020 01:44 PM

Thank you so much for your speedy assistance.

 

Take care, be well.

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New Contributor
Corey24
Posts: 2
Registered: ‎05-08-2020

Re: Item still in process

‎05-08-2020 12:35 PM

I have been in process now going on 4 days. I've paid for premium shipping to make sure I receive the product in time. However, I'm afraid if it doesn't ship today it will not be here in time. This whole process has been very confusing. My order even duplicated at one point and luckily I caught it and cancelled the other order. Now I'm waiting on a refund for the duplicate and my other order is stuck with "in process"
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Honored Contributor
Pecky
Posts: 8,596
Registered: ‎03-10-2010

Re: Item still in process

‎05-09-2020 11:07 AM

@Susan-QVC   I still have an order from 4/21.  I got a notice two weeks ago that it was delayed.  Is there a way I can just cancel it?

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Kim-QVC
Posts: 705
Registered: ‎06-14-2015

Re: Item still in process

[ Edited ]

‎05-09-2020 11:59 AM - edited ‎05-09-2020 12:00 PM

@Pecky wrote:

@Susan-QVC   I still have an order from 4/21.  I got a notice two weeks ago that it was delayed.  Is there a way I can just cancel it?

Hi @Pecky thank you for posting to us here in the Community's Customer Care forum. I submitted the cancellation request to warehouse. I am very sorry we haven't be able to ship the order.  ~Kim

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Pecky
Posts: 8,596
Registered: ‎03-10-2010

Re: Item still in process

‎05-09-2020 02:27 PM

@Kim-QVC wrote:
@Pecky wrote:

@Susan-QVC   I still have an order from 4/21.  I got a notice two weeks ago that it was delayed.  Is there a way I can just cancel it?

Hi @Pecky thank you for posting to us here in the Community's Customer Care forum. I submitted the cancellation request to warehouse. I am very sorry we haven't be able to ship the order.  ~Kim

@Kim-QVC Thank you very much!  I so appreciate your help.

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