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New Contributor
Posts: 2
Registered: ‎12-17-2019
Accepted Solution

Item never came, do I get shipping refunded?

I ordered an item with an extra $20 shipping to make sure it got here by the 18th but it stayed "In Process" until yesterday, the day it was supposed to get here. I worked from home so I'd receive the package (I had no idea if it required a signature but the phone I ordered was urgent as I'm out of town now) and waited all day, and finally in the evening it gives me a tracking number and it shipped the day it was actually supposed to get here.

 

Will I be refunded the shipping cost? This has been a nightmare situation, as I lost wages working at home just to wait for nothing at all. I tried my best to get this phone before I left, but now I'm stuck on the road with a phone that can't dial out.

QVC Customer Care
Posts: 170
Registered: ‎07-21-2018

Re: Item never came, do I get shipping refunded?

We can review your order. Please email your account information (the reason for contact, Order and/or Item Number) to QVCSocialTeam@qvc.com for further assistance