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11-19-2017 02:53 PM
I just did live chat and they said that due to the fact that it was ordered on free shipping day they will not refund the difference now that the item is on sale today. In my past experience they have always done that....I just got the item a few days ago. Seems like you are being penalized for using free shipping day to your advantage.
Could someone please look further into this....is this new policy??
H211686
Thank you
11-19-2017 02:55 PM
call again and speak with another agent.
if something is on sale 30 days after you purchase it, then you are entitled to a refund of the difference.
11-19-2017 03:06 PM
@sunshine45 wrote:call again and speak with another agent.
if something is on sale 30 days after you purchase it, then you are entitled to a refund of the difference.
Is there a place in writing where that policy is listed on this site??
She seemed to feel that because I got it on Free Ship day it nagated this policy....I pointed that out 2 times and finally gave up.
I was doing live chat and told her I would post on forum here for assistance...it doesn't seem correct as they put it on sale today.
Thanks for responding....
11-19-2017 03:08 PM
@tsavorite wrote:
I just did live chat and they said that due to the fact that it was ordered on free shipping day they will not refund the difference now that the item is on sale today. In my past experience they have always done that....I just got the item a few days ago. Seems like you are being penalized for using free shipping day to your advantage.
Could someone please look further into this....is this new policy??
H211686
Thank you
Hi @tsavorite I'm very sorry that happened. I have taken care of refunding the difference back to your credit card. Thank you shopping and posting with us here at QVC. ~Kim
11-19-2017 03:10 PM
@Kim-QVC wrote:
@tsavorite wrote:I just did live chat and they said that due to the fact that it was ordered on free shipping day they will not refund the difference now that the item is on sale today. In my past experience they have always done that....I just got the item a few days ago. Seems like you are being penalized for using free shipping day to your advantage.
Could someone please look further into this....is this new policy??
H211686
Thank you
Hi @tsavorite I'm very sorry that happened. I have taken care of refunding the difference back to your credit card. Thank you shopping and posting with us here at QVC. ~Kim
Thank you so much....
11-19-2017 03:14 PM
I recently got a credit for $25.71 for a jacket that I bought that went on sale in less that 30 days.
Unless they had a disclaimer re: free shipping day meant that their 30 day price adjustment policy was invalid, you should get your price adjustment!
11-19-2017 04:15 PM
i am not sure if it is posted in the faqs or not, but from years of experience, i have never had a problem getting a refund on a price difference within 30 days of receiving the item (some have said it only works for 30 days of ordering the item, but my experience has been different.)
glad @Kim-QVC got you all taken care of! one of the best reasons why it is nice to have mods around here now.
11-19-2017 05:46 PM
I thought QVC had a 30 day price difference policy. Speak to a supervisor, call corporate or send an email under the "contact us" link and it will go to a higher level person. I am sure someone will help you if you talk to someone else. QVC is usually good about honoring policy,
11-19-2017 05:48 PM
@tsavorite wrote:
@sunshine45 wrote:call again and speak with another agent.
if something is on sale 30 days after you purchase it, then you are entitled to a refund of the difference.
Is there a place in writing where that policy is listed on this site??
She seemed to feel that because I got it on Free Ship day it nagated this policy....I pointed that out 2 times and finally gave up.
I was doing live chat and told her I would post on forum here for assistance...it doesn't seem correct as they put it on sale today.
Thanks for responding....
I've done live chat and got nowhere. Call CS and speak to supervisor or email them. It gets better results. Be sure to tell them person on live chat didn;t help so they understand you tried to resolve it. QVC does have the 30 day price adjustment.
11-19-2017 05:55 PM
QVC is located in PA. In that state, you are allowed a refund if the item goes on sale within 10 days. That is the Law.
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