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02-28-2018 07:02 PM
Hi
is my return of
NuFACE Mini Device with Leave-on Gel Prep&Glow
still really sitting in my post office?
sometimes it even disappears.
Thank you
Solved! Go to the Best Answer.
02-28-2018 07:19 PM - edited 02-28-2018 07:21 PM
That is how my return was and then it will move quickly once in transit. Think they just do bulk pick-ups specially for Q since Chicagoland is so large and probably at a real cheap rate.
As long as it showing you dropped it off your return will eventually get there quickly once picked up.
02-28-2018 07:32 PM
From my observations - QVC is NOT getting priority treatment. My packages bounce back and forth from my city - back to where they just came from after UPS hands it off to Postal Service - and then 2 or 3 days later it comes back to my city and to me. I quiz the mailman but he just makes a 'funny' ....like we don't want to overwork (UPS) them. I don't return much but can understand if the journey back to Q is even worse. And then you have to get a credit on the return. I suggest just shopping at K-Mart - quality in clothes is about the same.
02-28-2018 07:37 PM
@Mary Bailey Yes, it probably is. Mine sit, on average, for 7 days. Recently, I had 3 sit for 15 days.
Sat for 15 days at the post office. Lovely.
02-28-2018 08:01 PM
@Mary Bailey wrote:
Hi
is my return of
NuFACE Mini Device with Leave-on Gel Prep&Glow
still really sitting in my post office?
sometimes it even disappears.
Thank you
It is possible your package is still in your post office. Some post offices have a certain company that picks up packages with these labels. It can take up to 12 days from the date you dropped the package off for a return to process in our system. If ithas past that time we can manual process your return. We sincerely apologize for the inconvenience.
03-04-2018 09:59 AM
@Paulette-QVC I see my return is received. How long for my refund? I dio not get email notifications for some reason.
03-04-2018 10:30 AM
@SahmIamwrote:@Mary Bailey Yes, it probably is. Mine sit, on average, for 7 days. Recently, I had 3 sit for 15 days.
Sat for 15 days at the post office. Lovely.
Which is why I never, ever use their return labels!
03-04-2018 10:41 AM
That has been my experience as well. My QVC returns, on average, sit at the post office for a week before they hit the road. A postal worker said the packages sit there awhile because they are picked up by a courier.
On the other hand, I had an HSN return that I dropped off at the same post office arrive at the HSN returns center and I received my credit within three days. I couldn't believe how quick the HSN return process was.
03-04-2018 03:41 PM
@KingstonsMomwrote:
@SahmIamwrote:@Mary Bailey Yes, it probably is. Mine sit, on average, for 7 days. Recently, I had 3 sit for 15 days.
Sat for 15 days at the post office. Lovely.
Which is why I never, ever use their return labels!
@KingstonsMom or anyone else who does this, when you don't use their return labels do you have to call every time to get your shipping returned to you? I don't want to have to call. If you don't have to call I won't use it the next time either.
03-04-2018 04:04 PM
I have refunded you for the return of the NuFace. Refunds are currently running at 3 to 5 business days. Thank you for your patience with this order.
Beth QVC
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