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Esteemed Contributor
Posts: 6,254
Registered: ‎03-09-2010
Accepted Solution

Is my return really still sitting at my post office

Hi

is my return of

NuFACE Mini Device with Leave-on Gel Prep&Glow

still really sitting in my post office?

 

sometimes it even disappears. 

Thank you

Esteemed Contributor
Posts: 6,488
Registered: ‎03-09-2010

Re: Is my return really still sitting at my post office

[ Edited ]

@Mary Bailey

That is how my return was and then it will move quickly once in transit.  Think they just do  bulk pick-ups specially for Q since Chicagoland is so large  and probably at a real cheap rate.

As long as it showing you dropped it off your return will eventually get there quickly once picked up.  

Esteemed Contributor
Posts: 7,828
Registered: ‎12-24-2010

Re: Is my return really still sitting at my post office

From my observations - QVC is NOT getting priority treatment.  My packages bounce back and forth from my city - back to where they just came from after UPS hands it off to Postal Service - and then 2 or 3 days later it comes back to my city and to me.  I quiz the mailman but he just makes a 'funny' ....like we don't want to overwork (UPS) them.  I don't return much but can understand if the journey back to Q is even worse.  And then you have to get a credit on the return.  I suggest just shopping at K-Mart - quality in clothes is about the same.

Honored Contributor
Posts: 9,139
Registered: ‎04-16-2010

Re: Is my return really still sitting at my post office

@Mary Bailey Yes, it probably is. Mine sit, on average, for 7 days. Recently, I had 3 sit for 15 days.

 

Sat for 15 days at the post office. Lovely.

QVC Customer Care
Posts: 378
Registered: ‎06-14-2015

Re: Is my return really still sitting at my post office


@Mary Bailey wrote:

Hi

is my return of

NuFACE Mini Device with Leave-on Gel Prep&Glow

still really sitting in my post office?

 

sometimes it even disappears. 

Thank you


 

It is possible your package is still in your post office. Some post offices have a certain company that picks up packages with these labels. It can take up to 12 days from the date you dropped the package off for a return to process in our system. If ithas past that time we can manual process your return. We sincerely apologize for the inconvenience. 

Esteemed Contributor
Posts: 6,254
Registered: ‎03-09-2010

Re: Is my return really still sitting at my post office

@Paulette-QVC  I see my return is received.  How long for my refund? I dio not get email notifications for some reason.

Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

Re: Is my return really still sitting at my post office


@SahmIamwrote:

@Mary Bailey Yes, it probably is. Mine sit, on average, for 7 days. Recently, I had 3 sit for 15 days.

 

Sat for 15 days at the post office. Lovely.


Which is why I never, ever use their return labels!

You never know how strong you are until being strong is the only choice you have.
Trusted Contributor
Posts: 1,115
Registered: ‎04-22-2010

Re: Is my return really still sitting at my post office

That has been my experience as well. My QVC returns, on average, sit at the post office for a week before they hit the road. A postal worker said the packages sit there awhile because they are picked up by a courier. 

On the other hand, I had an HSN return that I dropped off at the same post office arrive at the HSN returns center and I received my credit within three days. I couldn't believe how quick the HSN  return process was. 

Honored Contributor
Posts: 16,837
Registered: ‎03-10-2010

Re: Is my return really still sitting at my post office


@KingstonsMomwrote:

@SahmIamwrote:

@Mary Bailey Yes, it probably is. Mine sit, on average, for 7 days. Recently, I had 3 sit for 15 days.

 

Sat for 15 days at the post office. Lovely.


Which is why I never, ever use their return labels!


 

 

@KingstonsMom or anyone else who does this, when you don't use their return labels do you have to call every time to get your shipping returned to you?  I don't want to have to call.  If you don't have to call I won't use it the next time either.


The Bluebird Carries The Sky On His Back"
-Henry David Thoreau





QVC Customer Care
Posts: 2,926
Registered: ‎06-14-2015

Re: Is my return really still sitting at my post office

@Mary Bailey

I have refunded you for the return of the NuFace. Refunds are currently running at 3 to 5 business days. Thank you for your patience with this order.

Beth QVC