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Occasional Contributor
Posts: 11
Registered: ‎06-25-2011

Why are most of my packages not coming with an invoice?

Honored Contributor
Posts: 13,309
Registered: ‎03-16-2010

Perhaps they're being shipped directly from the vendor?

 

I still get invoices in most of my orders.  But once in a while, I don't.  I recently purchased a vacuum that did not have an invoice.  I assume that's because it came directly from the vendor.  I've noticed that while I normally get all shipping and billing materials with vendor-shipped orders, every once in a while I don't.

 

But I do have to say that once in a while I don't get an invoice from QVC shipped orders either.  My opinion is that some of the new shipping labels do not include the invoice that's supposed to be underneath.

Honored Contributor
Posts: 58,702
Registered: ‎03-10-2010

@geezerette    They're not coming from a vendor.  The ones I've received were clothing items shipped from the Ontario, Ca. warehouse.

 

Who knows why there's no invoice?  Maybe their machine is broken, maybe there's a new employee who doesn't know one is to be included, maybe they're saving paper.

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 8,136
Registered: ‎10-01-2013

@maddy49, I agree, this is happening quite frequently.

Respected Contributor
Posts: 4,783
Registered: ‎08-28-2010

Some items are shipped directly from the vendor.

Super Contributor
Posts: 457
Registered: ‎04-22-2010

Yes, to California.  Received a package today and no paperwork.  It fit, so I did not worry about it.  But this is not the first time.

Respected Contributor
Posts: 4,797
Registered: ‎03-19-2016

 I complained to customer service and requested for them to mail me an invoice. I've complained about poor packaging that results in breakage. 
 I asked him to report it and he said they are working on it. So they are aware that there's a problem,

 I don't have a printer so from now on I'll call and ask for an invoice. 
  I HATE the sticky labels that never pull apart. 

  

Contributor
Posts: 47
Registered: ‎11-27-2017
My biggest problem with the sticky labels is that by the time you’ve peeled off the top 2 layers, the return label return label coding is unreadable. My post office tells me I’m returning at my own risk because they can’t track it. I end up having to print another label of my own.