ITEM RETURN NIGHTMARE

Sunlinecamper1 · ‎04-23-2010

Does anyone out there know how to contact a Supervisor, Manager, Department Director at QVC?

I have been trying to return a SERTA mattress for 2 months and keep getting the run around. QVC not taking responsibility for getting this item picked up from my home, as they always promise when purchasing an item this large. They're In-Home Delivery Services Department who is supposed to handle this does not return my calls. The only decent part of this is they're not continuing to bill me, but I want this mattress picked up!

Kachina624 · ‎03-10-2010

@Sunlinecamper1 Contact our Moderators at qvcsocialteam@qvc.com by email with your order #. They are better than supervisors.

New Mexico☀️Land Of Enchantment

Foxxee · ‎10-03-2014

Welcome @Sunlinecamper1.

Contact QVC's Social Team with your order number by emailing QVCSocialTeam@QVC.com.

Maybe, someone there can help you.

Cali Bag Lady · ‎04-10-2010

The QVC Social team are AMAZING!!!! So I also recommend that you contact them.

Sunlinecamper1 · ‎04-23-2010

Thank you all for the advice, I'll give it a try!

HiLo · ‎03-10-2010

@Sunlinecamper1 wrote:
Thank you all for the advice, I'll give it a try!

I just emailed them with my own problem about a half hour ago and already received the answer. Am very pleased.

HiLo · ‎03-10-2010

@Kachina624 wrote:
@Sunlinecamper1 Contact our Moderators at qvcsocialteam@qvc.com by email with your order #. They are better than supervisors.

Thanks for the information. They are great!!!

Susan-QVC · ‎06-14-2015

@Sunlinecamper1 wrote:

Does anyone out there know how to contact a Supervisor, Manager, Department Director at QVC?

I have been trying to return a SERTA mattress for 2 months and keep getting the run around. QVC not taking responsibility for getting this item picked up from my home, as they always promise when purchasing an item this large. They're In-Home Delivery Services Department who is supposed to handle this does not return my calls. The only decent part of this is they're not continuing to bill me, but I want this mattress picked up!

@Sunlinecamper1 I am sorry you are having this experience, let me take a look at the order, I will follow up with you by email.

Susan